Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
November 17, 2018
Excellent customer service! These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time These folks did a great job keeping me updated on the status of my vehicle. Having a loaner vehicle helps a great deal with my work schedule and time crunch. More
by AMYEFNP23
Verified CustomerEmployees Worked With
I am awful but I can’t remem their names. They were all wonderful and very professional.
November 17, 2018
60k service I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. I was able to request specific services and leave the car for a day. Work was performed as requested and picked up car next day. More
by MLBORN2608
Employees Worked With
Matt Fisher
November 16, 2018
I love my new car! The whole experience from beginning to end was superb. Greg Taylor was very accommodating! He was easy to contact and was quick in all responses. He w The whole experience from beginning to end was superb. Greg Taylor was very accommodating! He was easy to contact and was quick in all responses. He was understanding of my situation and helpful every step of the way. The whole crew from sales to financing was knowledgeable and efficient. They made my purchase simple and comfortable. I couldn’t ask for a better experience! I would recommend this dealership to any and all people looking for a great car at the best price! More
by DermJamie
Employees Worked With
November 16, 2018
Buying a Used Car Experience They worked hard to get me an interst rate that worked with my budget that allowed me to also keep my warranty. ( Which was one of the reasons that I They worked hard to get me an interst rate that worked with my budget that allowed me to also keep my warranty. ( Which was one of the reasons that I chose Kia was because of the warranty ). More
by messer2517
Employees Worked With
November 16, 2018
Awesome : Christopher PalumBwas veryhelpful They adressed my problem right away,keep me informed,they escorted me to my vehicle,fixed everything right,& offered Amenitiesthey were very kind & th They adressed my problem right away,keep me informed,they escorted me to my vehicle,fixed everything right,& offered Amenitiesthey were very kind & they waited on me even I didn't have a appointment.that didn't matter they took me anyway.there a great bunch of Service Guys. More
by GRANPOR71
Employees Worked With
Christopher PalumB, Matt Fisher
November 15, 2018
I wouldn't buy a car anywhere else! Customized service with a smile! Adam knew what I was looking for and made sure that I found the vehicle that best accomodated my needs! Customized service with a smile! Adam knew what I was looking for and made sure that I found the vehicle that best accomodated my needs! More
by cuskellyn
November 15, 2018
Great Indid not have an appt..the service guy you could tell wants business as he said we will work you in. I was out in less than 2 which i thought was goo Indid not have an appt..the service guy you could tell wants business as he said we will work you in. I was out in less than 2 which i thought was good with no appt. Very nice staff More
by CKROGERGUY33
Employees Worked With
Christopher p
November 15, 2018
Always an excellent visit Perry Graves is the best service manager I have ever come across . It is like having someone with whom you realky trust . Dont ever let this guy get a Perry Graves is the best service manager I have ever come across . It is like having someone with whom you realky trust . Dont ever let this guy get away i notice the difference when he is there . More
by RLGOUGE
Employees Worked With
Perry Graves
November 14, 2018
Fast,efficient and made to feel very welcome. Would highly r Greated with a handshake from PERRY, the service manager. First visit to Rusty Wallace Kia made to feel as though I had been a long time customer. All Greated with a handshake from PERRY, the service manager. First visit to Rusty Wallace Kia made to feel as though I had been a long time customer. All work was performed in a timely manner. Customer waiting area very clean and comfortable. Well stocked with complimentary snacks and drinks. Would highly recommend this service center to my friends More
by milkman
Employees Worked With
November 13, 2018
Great place to do business with!!! Great customer service and great people to do business with!!!! They was nothing but professional and friendly. Never was pushy to make a sale ...d Great customer service and great people to do business with!!!! They was nothing but professional and friendly. Never was pushy to make a sale ...definitely recommended them to anyone. More
by ROPING42
Employees Worked With
