Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,411 reviews
October 24, 2018
Always excellent service Great dealership and customer service. I will recommend this dealership to anyone. We have work with Bill for the past 8yrs. He’s a great guy to work Great dealership and customer service. I will recommend this dealership to anyone. We have work with Bill for the past 8yrs. He’s a great guy to work with More
by CLINT7607
Verified CustomerEmployees Worked With
October 23, 2018
Great!! Great People, Place and Service!!! Always easy to work with. Just give them a call and they will get you in to take care of you. Great People, Place and Service!!! Always easy to work with. Just give them a call and they will get you in to take care of you. More
by JDx2
Employees Worked With
Matt Fisher
October 23, 2018
Friendly, knowledgeable, and does what they say! This is not your typical car buying experience. This Dealership stands out from all the rest. There is no high pressure, no runaround, and not nearly This is not your typical car buying experience. This Dealership stands out from all the rest. There is no high pressure, no runaround, and not nearly the amount of random add-ons. There is a comfortable place to do business with friendly, knowledgeable people that make you feel at home. I absolutely would recommend them to another buyer! More
by Aimee
October 23, 2018
Excellent service! Had a problem with my starter. Had to visit the service center on two separate occasions for it. The first occasion was a bit of a hiccup (things happ Had a problem with my starter. Had to visit the service center on two separate occasions for it. The first occasion was a bit of a hiccup (things happen), but the service team took the responsibility to make it right on my second visit. My starter was fixed, car was washed, and I had a smile on my face! They truly care about their customers and their customers' experiences. "It's not that you mess up, it's how you fix it that matters!" All my experiences at this location have been great. Rusty Wallace Kia is also not the closest location to me; obviously worth the distance, in my opinion. Keep it up! More
by chiefbeats
Employees Worked With
Service
October 21, 2018
Very nice place, Great People, Easy To Deal With. BJ Neely, was very Helpful, He Went Into Detail, everything on the vehicles He Showed Me, without asking, He New Everything on the vehicles and how it BJ Neely, was very Helpful, He Went Into Detail, everything on the vehicles He Showed Me, without asking, He New Everything on the vehicles and how it works. That’s a Great Salesman, if you ask me. I Never meet the guy until I Was out the other day to look.. always keep people like him, you will grow so very much. Thank you Kia, Thank you BJ Neely. More
by CONNIESLEE806
Employees Worked With
Other Employees :
Sales manager. Forgot his name , red headed very nice guy to work with also.
October 21, 2018
Great service! Fast even without being scheduled. I've been using this dealership for 2 years now. They're always so helpful and friendly. Definitely worth buying from and servicing with them. I've been using this dealership for 2 years now. They're always so helpful and friendly. Definitely worth buying from and servicing with them. More
by AWatters90
October 21, 2018
Adam was great delivered everything I asked for thanks This is the 4th car our family has bought at this dealership always had a great job from this location .Thanks I have already recommended your locatio This is the 4th car our family has bought at this dealership always had a great job from this location .Thanks I have already recommended your location to a co worker thanks! More
by KILA.MIKE6969
October 21, 2018
Excellent Service I am so happy with the management and staff at Rusty Wallace Kia. They are so accommodating and are the most friendly dealership I’ve ever been to! I I am so happy with the management and staff at Rusty Wallace Kia. They are so accommodating and are the most friendly dealership I’ve ever been to! I appreciate their hard work on helping find a car that is affordable and dependable. I appreciate the effort on working with us on our automotive needs. More
by 195PEACEONEARTH
Employees Worked With
October 21, 2018
A wonderful experience in carbuying! Everyone there was so thoughtful, kind, and did a great job working with me. If I ever get a new car I will come back to your dealership and I will ce Everyone there was so thoughtful, kind, and did a great job working with me. If I ever get a new car I will come back to your dealership and I will certainly recommend it to anybody car shopping. More
by MARYGROOMS
October 20, 2018
Done quickly Oil change and tire rotation done in a very timely manner, no mess no fuss. Car was also washed and clean when I left the dealership. Oil change and tire rotation done in a very timely manner, no mess no fuss. Car was also washed and clean when I left the dealership. More
by edjere01
Employees Worked With
