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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
October 01, 2018
Great people Everyone at this dealership was wonderful. Friendly, helpful, not pushy or overbearing, and genuine. 11 out of 10 stars if I could. Simply awesome! Th Everyone at this dealership was wonderful. Friendly, helpful, not pushy or overbearing, and genuine. 11 out of 10 stars if I could. Simply awesome! Thank you guys! More
by YOUNG.SAMANTHA92
Verified CustomerEmployees Worked With
October 01, 2018
Awesome Treatment I have bought cars many times throughout my life and I never remember being treated so kind and respectful from the initial conversation a month ago u I have bought cars many times throughout my life and I never remember being treated so kind and respectful from the initial conversation a month ago until I finally traded on Saturday. From the salesman, to the manager to the finance person I must say they were the best. I felt like they were all like family. I look forward to maintaining our relationship as I get my awesome KIA SOUL serviced there!! Thank you Greg, Kris and Clay! You’re awesome! More
by BRRUPPE
September 30, 2018
my experience has been remarkable!!! The staff is very enthusiastic and very pleasant and easy to understand. This is my third car I have bought from this dealership and will not probably The staff is very enthusiastic and very pleasant and easy to understand. This is my third car I have bought from this dealership and will not probably be my last. More
by MIMIDAVIS2004
September 30, 2018
Very helpful Matt was very helpful. He told me exactly what my car needed and offered to contact my extended warranty company for me I would recommend him Matt was very helpful. He told me exactly what my car needed and offered to contact my extended warranty company for me I would recommend him More
by scooper5313
Employees Worked With
Matt fisher
September 30, 2018
Quick, efficient and friendly. They were able to take care of my Kia' s repairs on the day I brought it in Saturday, when another dealer said they couldn't look at the car until tow They were able to take care of my Kia' s repairs on the day I brought it in Saturday, when another dealer said they couldn't look at the car until towards the end if the week, The service people at Rusty Wallace were extremely friendly and courteous. Repairs were finished before the promised time. More
by THANDLER
Employees Worked With
Chris Nunley
September 29, 2018
Had to have new tires Only trusts Bryan Johnson !!!Others not trusting!!He takes care of his customers walks them to their cars,,makes sure they are ok,trusting and kind. Only trusts Bryan Johnson !!!Others not trusting!!He takes care of his customers walks them to their cars,,makes sure they are ok,trusting and kind. Keeps you updated!! More
by SHELTIEMAMA
Employees Worked With
Bryan Johnson
September 28, 2018
Service Sorento Service with a customer experience, and they show they want to earn the trust of the customer. Service reminder is an excellent tool. Good service Service with a customer experience, and they show they want to earn the trust of the customer. Service reminder is an excellent tool. Good service More
by Cgodfrey5128
September 28, 2018
Went there for recall an oil change I got my car back in the allotted time. My low tire light came on that morning and they checked on that for me also. Courtesy is esscential in your bu I got my car back in the allotted time. My low tire light came on that morning and they checked on that for me also. Courtesy is esscential in your business and to me. The service writer was very helpful and friendly to me. I appreciate that very much. More
by BADOMIANO
Employees Worked With
Can't remember his name ( service writer ) worked first desk when I came in that day
September 28, 2018
Best sales experience ever! I drive by the dealer on a daily basis. I saw a used dodge ram out front and knew I had to have it. I called and spoke with Brian Kitts. He said they I drive by the dealer on a daily basis. I saw a used dodge ram out front and knew I had to have it. I called and spoke with Brian Kitts. He said they had just got the truck in and hadnt priced it yet but he would make me a great deal. He called me a day later with a price that couldnt be beat. I came in the purchase the truck and was treated like we had been friends for a long time. Easiest car buying experience I've ever had. More
by TeamWalsh317
Employees Worked With
September 28, 2018
Aurbery Great salesman.willing to to above and beyond. Great manager,the time there was great didn't have to wait a long time.i would tell everyone to go ther Great salesman.willing to to above and beyond. Great manager,the time there was great didn't have to wait a long time.i would tell everyone to go there More
by MICHAELSTONE2323
Employees Worked With
