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Rusty Wallace Kia Alcoa
Louisville, TN
6,411 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,411 reviews
September 28, 2018
I always feel I'm the most important customer When I bought my first Kia (I have since owned five) from Rusty Wallace, I was shopping for a dealership with a good service department. I have been a When I bought my first Kia (I have since owned five) from Rusty Wallace, I was shopping for a dealership with a good service department. I have been astonished by the professionalism and customer oriented staff in both sales and service. Every transaction has left me feeling as though I was their most important customer. I am completely satisfied with both departments and am now a life-long patron. Thank you so much! More
by ADDTMAC
Verified Customer
September 27, 2018
Oil Change and Tire Rotation My experience is always professional, but very personable as well. I’m always taken care of promptly with a smile. I will definitely continue my busin My experience is always professional, but very personable as well. I’m always taken care of promptly with a smile. I will definitely continue my business and recommend Rusty Wallace KIA on Alcoa Highway! More
by CHodge
Employees Worked With
Matt Fisher
September 26, 2018
Second time around We were so happy the first time we purchased a Soul from Rusty Wallace and continue to be happy drivers. When our daughter needed a new vehicle Rusty We were so happy the first time we purchased a Soul from Rusty Wallace and continue to be happy drivers. When our daughter needed a new vehicle Rusty Wallace is where we came! Happy once again!!! More
by bonnie.etchison
September 26, 2018
Software update....and tires were rotated. Arrived a bit early, they took me right in....sat down in break room for the complimentary coffee and snacks and had just gotten comfy and BOOM it was Arrived a bit early, they took me right in....sat down in break room for the complimentary coffee and snacks and had just gotten comfy and BOOM it was all done. Keys were brought to me, car was turned around to head out for me....the absolutely the friendliest and most professional service ever. Too bad my Kia Sorenta never has an issue (it's my 3rd Kia) because it was a pleasure to visit today. More
by lynn7
Employees Worked With
Met two...but did not get their names. One was VERY tall and couldnt believe he could fit in my seat!
September 26, 2018
Good job The team did a good job. They were friendly and they got the job done fast. The waiting area was clean and well stocked with refreshments Good job The team did a good job. They were friendly and they got the job done fast. The waiting area was clean and well stocked with refreshments Good job team More
by AGNESCAMILLAHORNER1972
Employees Worked With
Kris Ammons
September 26, 2018
Not as expected Don't think my car got it's multi inspection correctly, I told them about tire light on, got in car to leave after service, and tire light was stil Don't think my car got it's multi inspection correctly, I told them about tire light on, got in car to leave after service, and tire light was still on. Thought they would check tires and put air in it. That wasn't safe on their be half to let me leave on a low tire. So I had to stop down the road to put my own air in it. I thought it was inspected. More
by rubyleann2234
Employees Worked With
B. Johnson
September 25, 2018
Great service. They had great service and very have knowable on there cars,I bet it great place to work,I they aways moving keeping it real. They had great service and very have knowable on there cars,I bet it great place to work,I they aways moving keeping it real. More
by bturner6529
Employees Worked With
Brandon Chaffins
September 24, 2018
Gary King was very good to deal with love the suv GREAT place to buy a car etc i will tell friends about your dealership. And the professional attitude of the financial man with me and a no hassle pap GREAT place to buy a car etc i will tell friends about your dealership. And the professional attitude of the financial man with me and a no hassle paper work More
by RONVANDERMEEDEN
Employees Worked With
September 24, 2018
Great experience! The service was timely. affordable,and recommended to ensure a reliable KIA. I feel very satisfied ensuring my car with these professionals. I look f The service was timely. affordable,and recommended to ensure a reliable KIA. I feel very satisfied ensuring my car with these professionals. I look forward to my next visit. More
by patriciadean132
Employees Worked With
September 24, 2018
Highly recommended I was happy to just be greeted. I am thrilled with my new Soul! The detail team had left for the day. My salesman and a finance man detailed the car f I was happy to just be greeted. I am thrilled with my new Soul! The detail team had left for the day. My salesman and a finance man detailed the car for me! WOW! I am one happy Soul girl. More
by LISA.RAE1424
Employees Worked With
Young man helping with meeting my financial needs, brown hair wearing glasses. Super nice man, Adam Fair
