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Rusty Wallace Kia Alcoa
Louisville, TN
6,414 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,414 reviews
August 07, 2018
We had a great no hassle experience. Everyone was very nice and we had a very pleasant experience. We told them what we wanted and they worked with us to find it. Once we had the car we w Everyone was very nice and we had a very pleasant experience. We told them what we wanted and they worked with us to find it. Once we had the car we wanted, we signed the paperwork and left. Adam helped us at every step along the way. More
by KRISTEN6
Verified CustomerEmployees Worked With
Adam Fair, Tyler Campbell
August 06, 2018
Excellent! Everyone is very friendly at Kia. I like that you have drinks available and a tv to watch while waiting. I also enjoyed my car being washed! Everyone is very friendly at Kia. I like that you have drinks available and a tv to watch while waiting. I also enjoyed my car being washed! More
by lmmurphy
Employees Worked With
August 05, 2018
Awesome Friendly courteous and quick. Was offered a rental and even helped me load and unload the rental car to my car. Honored the coupon that I brought with Friendly courteous and quick. Was offered a rental and even helped me load and unload the rental car to my car. Honored the coupon that I brought with me More
by CSECTIONMOMMIES
August 04, 2018
60,000 mile service Employees were prompt and friendly. Work was completed quickly and accurately. I would happily recommend this dealer for acquisition or service. I h Employees were prompt and friendly. Work was completed quickly and accurately. I would happily recommend this dealer for acquisition or service. I have never had a bad experience. More
by pblackstock0356
Employees Worked With
August 03, 2018
Great service, professional. Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me unde Gave 5 stars simply because I came as a customer and left as a friend. Needed an oil change and my tires balanced. The service guy listened to me understood what I wanted and quickly got the job done. He also made my disabled son feel welcome as he offered to do anything to keep him comfortable as we waited. I will be back! Thank you so much Matt! More
by Lee
Employees Worked With
Matt Fisher
August 03, 2018
Noise in rear of car Awesome service for the research and idetificatuon of ptoblem causing noise in left rear of car. Very thorough andd courteus in treatment and repair o Awesome service for the research and idetificatuon of ptoblem causing noise in left rear of car. Very thorough andd courteus in treatment and repair of issue. More
by johnandrobinp
August 03, 2018
Frustrated and disappointed The service center is fine. The employees are kind and helpful. The loaner cars aren’t clean and usually smell of cigarette smoke. I’m disappointed th The service center is fine. The employees are kind and helpful. The loaner cars aren’t clean and usually smell of cigarette smoke. I’m disappointed that I’ve had so many maintenance issues. More
by RENEE.WILLINGHAM
Employees Worked With
Don’t know their names
August 03, 2018
Excellent customer service I always deal with Matt and he is very professional and gets me in and out very quickly. He explains all the work performed and is always so pleasant. I always deal with Matt and he is very professional and gets me in and out very quickly. He explains all the work performed and is always so pleasant. More
by KiaFan
Employees Worked With
Matt Fisher
August 03, 2018
was very helpfull,intellsngent very kind and professional. and knowledgeable, helpful with all questions asked. never talked down to me,or tried to sell me anything extra. got me in very kind and professional. and knowledgeable, helpful with all questions asked. never talked down to me,or tried to sell me anything extra. got me in in and out quickly More
by CDOWNEY
August 02, 2018
Awesome When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. When I arrived, BJ took my Soul Kia back right a way. It was completed in 30 minutes. Everything seems to be in order. I am satisfied. More
by cmeeks37774
Employees Worked With
BJ McNeely
