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Rusty Wallace Kia Alcoa
Louisville, TN
6,409 Reviews
Our recently remodeled showroom located at 4612 Alcoa Hwy is ready to assist with your sales and service needs. We are conveniently located just minutes from downtown Knoxville. Our goal is to make your car shopping experience enjoyable, informative and gratifying. We're here to help you find the right vehicle, at the right price in a timely manner. We keep hundreds of cars, vans and trucks in stock, plus we update our inventory every night. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and educational content.
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. We have devoted ourselves to helping and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal for your life needs.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
Please allow us to demonstrate our commitment to Honesty, Integrity and Exceptional Customer Service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,409 reviews
May 04, 2023
Everyone was wonderful to work with. The experience was great. No pressure to force anything on you. The experience was great. No pressure to force anything on you. More
by ricachelle
Verified Customer
May 03, 2023
Nick was very courteous and the service was prompt. Thought the repairs were very costly but worth it if it corrects the problem. A lot of people having trouble with engines burning oil. Thought the repairs were very costly but worth it if it corrects the problem. A lot of people having trouble with engines burning oil. More
by RXWALKER
Employees Worked With
May 03, 2023
Took me right in, he said be ready in an hour and it was! ! Very nice ! Very nice More
by connie.s.hurst
Employees Worked With
May 02, 2023
Excellent customer care. I had my 3 year old granddaughter with me and Dennis gave her snacks and let her take paperwork off the printer....she was so excited to be a helper I had my 3 year old granddaughter with me and Dennis gave her snacks and let her take paperwork off the printer....she was so excited to be a helper. Rusty Wallace Kia Alcoa Hwy is where I bought my first Kia Soul in 2016...wouldn't go anywhere else. There have been some staffing changes but those changes make the dealership even BETTER More
by MBROWN63
May 02, 2023
The Vest Dealership I have ever bought a Car from. The Kia Sportage is Beautiful. Thank you Kia and thank you Harley Williamson my salesman. The Kia Sportage is Beautiful. Thank you Kia and thank you Harley Williamson my salesman. More
by bren7554
May 01, 2023
The salesman were not pushy, very helpful, and made the whole experience much easier than expected whole experience much easier than expected More
by hannahej.88@gmail.com
May 01, 2023
2nd vehicle purchase from this dealership. Couldn't be happier with the excellent customer experience. And of course I LOVE my Kia Soul Couldn't be happier with the excellent customer experience. And of course I LOVE my Kia Soul More
by MBROWN63
April 30, 2023
On about 4-19 I went to my car and found that the keyfob would not work to unlock the car. When I did get inside the radio and media screen would not work. When I called to make an appt. was told I could would not work to unlock the car. When I did get inside the radio and media screen would not work. When I called to make an appt. was told I could not be seen until May 15. I said this was unacceptable as I had just been in on April 5 to see if there was something wrong with the locks as I was locked out after just unlocking it. Was told then that that is how the system is supposed to work. They lady that took my call on 4-19 said she would check with the supervisor to see if could be seen earlier. They next morning I received a call to bring my car in that day. When the service checked they found the fuse had been turned off. I don't know how that happened. I am the only driver and didn't even know where the fuse box was. You folks are the only people who have touched my car other than myself.?? More
by FORTHEBIRDS747
Employees Worked With
