Rusty Wallace Kia Alcoa - Service Center

Jenna was very helpful in coordinating parts procurement, painting and installation of a damaged external mirror over a period of several weeks. Installation on a Saturday was very convenient. painting and installation of a damaged external mirror over a period of several weeks. Installation on a Saturday was very convenient. More

Jenna is a great service advisor she got me in quickly when the service manager tried to put my repairs off for another week g when the service manager tried to put my repairs off for another week g More

Took 3 hours for oil change that I was told would be free because the coating I had them put on after I bought it took 2 days, only after I sit there 8 hours til I knew I wasn’t getting car back but I got ch because the coating I had them put on after I bought it took 2 days, only after I sit there 8 hours til I knew I wasn’t getting car back but I got charged anyway More

Everyone was polite, courteous and responsive. My car was completed within the timeline stated. My car was cleaner when I left than when I arrived completed within the timeline stated. My car was cleaner when I left than when I arrived More

The service was amazing! I was hesitant bringing my car there after my terrible experience with the sales dept. Corey did an amazing job getting my car in and out. He also notified me of complimentary snac there after my terrible experience with the sales dept. Corey did an amazing job getting my car in and out. He also notified me of complimentary snacks that were there while I waited for my vehicle. This was a wonderful experience and I look forward to utilizing the service dept for my future needs. More

This dealership is very uncooperative in customer relations. Thanks to the treatment we have received at this dealership, we'll never own a Kia again. (We've owned three. Both our daughters own one. relations. Thanks to the treatment we have received at this dealership, we'll never own a Kia again. (We've owned three. Both our daughters own one. That's thee customers you are losing. More

Next day appointment for service. Prompt check in. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. Reasonable wait time for diagnosis and explanation of issue. Courteous service personnel. Excellent waiting area and amenities. More

I'm always in and out in a timely manner. They are so friendly. They are fair priced. My car is always in better shape when I leave then when I came in. friendly. They are fair priced. My car is always in better shape when I leave then when I came in. More

Friendly with great customer service. Easy to get in for maintenance. The work is done in a timely manner. This group makes me happy to be a Kia owner maintenance. The work is done in a timely manner. This group makes me happy to be a Kia owner More

I stopped by on a whim because I was nearby and told them that one of my side mirrors wasn't closing consistently. They were very busy so I wasn't sure if they would even be able to look at it. She told me that one of my side mirrors wasn't closing consistently. They were very busy so I wasn't sure if they would even be able to look at it. She told me to pull it in and they would look at it as soon as possible. Within 15-20 min they called me back out and told me the part was being ordered and they would call me as soon as it was in! Great customer service. More