Rusty Wallace Kia Alcoa - Service Center

Have bought 3 cars now from Rusty Wallace of Alcoa and keep coming back for their friendliness and great customer service. Plus KIA's are great keep coming back for their friendliness and great customer service. Plus KIA's are great More

Great attitude, great service and great pricing I will most likely come here again and tell my friends about it. Thank you for a speedy appointment. most likely come here again and tell my friends about it. Thank you for a speedy appointment. More

Great experience. Corey was super helpful and kind. I’m not very knowledgeable about car issues and he made sure to explain everything in detail to me so I understood what was wrong and also gave me accura not very knowledgeable about car issues and he made sure to explain everything in detail to me so I understood what was wrong and also gave me accurate timing on when it would be fixed. More

Visited the service center to have a radiator flush and service a recall. Not sure what happened but my radiator was not completely filled causing the car to overheat. This is the second time I have experi service a recall. Not sure what happened but my radiator was not completely filled causing the car to overheat. This is the second time I have experienced issues with the service center within 1.5 years. I wouldn't have returned but received a recall notice and thought I would give them a second chance at redemption. More

Very Average Service this really shows you ignorance of your marketing department requiing a lengthy response. Personality I will probably take my business elsewhere because of your STUPID xxxx. I have bet your marketing department requiing a lengthy response. Personality I will probably take my business elsewhere because of your STUPID xxxx. I have better ways to use my time.rather than writing a stupid review. Also when you send a coupon you should honor your price More

Very friendly and easy to work with. Very accommodating to loan a car out while they work on my car. Always clean too. Thank you to loan a car out while they work on my car. Always clean too. Thank you More

We bought a brand new 2021 Telluride. The dash pad had some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This some poor quality stitching. It was in for replacement. When picking up the car the attendant drove it like it was his own (not very carefully). This gave us the indication we needed to look closely at the work that’s been done. Upon looking we noticed the plastic trim pieces that were removed had been damaged by whatever tools they used. I do car repair and I don’t allow that type of work period. When asked about it I was told it was part of the repair to leave signs of the work performed. Not the answer I was looking for or willing to accept. There is a scrape mark on the climate control head unit that is going to be replace. On top of that I specifically said that the windshield had been tinted and to be extra careful not to pry or scrape the surface since it will be easy to damage. Well there is damage and it will have to be replaced also. Not until the next sunny day did we notice that there is now a corner of the HUD that reflects on the windshield causing a blinding glare that I personally deem hazardous to driving conditions. Working for Denso in Maryville in the instrument cluster and HUD plant, I see and experience discussions about this very condition. It is extremely unsafe! We just wanted a new car and we have really gotten a very difficult experience first with sales and now with service! More

The service department was helpful in explaining the issues with my car, and making sure the repairs were completed without having to bring the car back for another service. issues with my car, and making sure the repairs were completed without having to bring the car back for another service. More

Had an apt at 10:30, so I arrived at 10:10. Was told would take an hour - 1 1/2 hrs. Actually took 2 hrs and 15 min. Think you might need more technicians. would take an hour - 1 1/2 hrs. Actually took 2 hrs and 15 min. Think you might need more technicians. More

Great service technician at this location. Great customer service. They had me in and out in less that an hour and everything was done properly. service. They had me in and out in less that an hour and everything was done properly. More