Rusty Wallace Kia Alcoa - Service Center

Rusty Wallace Kia is top not notch. They continue to improve and continually seek to make the costumer comfortable in every turn. I will continue to visit. improve and continually seek to make the costumer comfortable in every turn. I will continue to visit. More

Alex is always great !!!! He is cheerful and helps you understand exactly whats foing on. He is helpful and does a great job working around my crazy schedule understand exactly whats foing on. He is helpful and does a great job working around my crazy schedule More

I always have great service at Rusty Wallace. Corey takes great care of my family and I. He is able to answer all of my questions. Wonderful customer service! great care of my family and I. He is able to answer all of my questions. Wonderful customer service! More

Scheduling a service appointment online was super convenient. Service was fast and Jenna was friendly! Problem was solved in one visit. Would definitely use this dealer for service again. convenient. Service was fast and Jenna was friendly! Problem was solved in one visit. Would definitely use this dealer for service again. More

Great customer service and nice area for customers to wait while work is being done. Wait time for a regular service was a little long, but they were pretty busy that day. wait while work is being done. Wait time for a regular service was a little long, but they were pretty busy that day. More

Very Friendly service and fast. Went over all details clearly, and also set up a call back concerning a recalled item that will need replacing. clearly, and also set up a call back concerning a recalled item that will need replacing. More

Just like always excellent Which is why we keep coming back. Service was wonderful. Do not have anything negative or anything that needs improved on. back. Service was wonderful. Do not have anything negative or anything that needs improved on. More

Very friendly and prompt. Tyler kits is a great salesman.,the team is very knowledgeable and helpful. Would recommend to other’s. Will be back salesman.,the team is very knowledgeable and helpful. Would recommend to other’s. Will be back More

Had to take my KIA Niro into the shop because of an overheating problem which ended up needing to have the engine torn down and rebuilt. Rusty Wallace KIA on Alcoa Highway took care of the problem from overheating problem which ended up needing to have the engine torn down and rebuilt. Rusty Wallace KIA on Alcoa Highway took care of the problem from start to finish and provided a loaner vehicle while the work was being done. I am completely satisfied with the work done and the professionalism of the service department especially Alex and Kevin. I would recommend this service department for any work your KIA may need. More

My car was less than a week old when the glass in the rear view mirror cracked overnight. Because it was so new, and because I wasn’t even in the car when it happened, I was under the impression that it rear view mirror cracked overnight. Because it was so new, and because I wasn’t even in the car when it happened, I was under the impression that it fell under warranty. When I asked the people at the dealership about it, they were extremely passive aggressive. I had to call the Kia manufacturer, who told me that it did fall within warranty, and only then was my part fixed by the Kia service department. I understand why the service department didn’t fix my mirror immediately, but I do not appreciate how passive-aggressive the folks at the service department were when they called to let me know they would be fixing the part. More