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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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February 02, 2021

Fast and friendly service. Waiting room is nice, and the free snacks and drinks are above and beyond. The charging devices and TV and restrooms are awesome More

by LSTEPHENS0405
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
February 02, 2021

Everyone is always helpful and nice. The waiting are for service is always stocked with refreshments!! Car is always cleaned when I get it back. More

by TGIVENS417
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes
February 02, 2021

Will definitely be back. Very informative on what needed to be done. Very punctual with the repairs. Everything was done when jenna said it would be. More

by Nanaof21216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
February 02, 2021

I got my Kia forte from Kia Alcoa ,THE SERVICE TEAM WAS IMMACULATE!!! I always bring my Kia forte here , THEY ARE FAST AND VERY PROFESSIONAL More

by KAREEMSWOLE225
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
February 02, 2021

I had a warranty issue. I to pay for my car and I had to pay for a rental. I wasn't pleased. Plus the service guy had a whatever attitude. More

by mylovejerzi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
ALEX FERRER
February 02, 2021

Great service!! Very thorough and they have free snacks which my kids love!! Thank you for all you do I greatly appreciate it and will be back soon. More

by Crystal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
January 29, 2021

Always takes care of all my needs plus they are friendly and very professional. The prices are good and they do their job fast. Plus I love that they wash my car More

by akmb4
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh, ALEX FERRER
January 29, 2021

I look forward to my service visits because of the personal treatment I always receive. Jenna Mayes is an awesome employee! All staff there is friendly! More

by avavance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
January 29, 2021

Great service .nice to have drinks and snacks.took longer than expected. But very happy with the service .would buy from them again.thank you More

by CECILLINDA408
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corey Husketh
January 28, 2021

Very clean waiting area. Staff was very polite and my loaner car was ready. It was very cold that morning and the service guy (can't remember his name) had the loaner car started to warm it up. More

by kemanis47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes, Corey Husketh, ALEX FERRER
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