Rusty Wallace Kia Alcoa - Service Center

Nick in the service dept was to give us a call—he hasn’t yet. He was supposed to talk to the salesman, BJ regarding my mother’s remote starter on her 2015 Kia Forte. She can not remote start her car without yet. He was supposed to talk to the salesman, BJ regarding my mother’s remote starter on her 2015 Kia Forte. She can not remote start her car without the car alarm sounding. Nick claims the starter is not a Kia part, but BJ is the one who picked up my mothers car at her work and took it to Kia in Alcoa to have it put on and then drove my mothers car back to her work place after it was finished. So I’m not sure where the part came from that was used. We just want the remote starter fixed so she can start her car from the inside when it’s cold. She is 80 years old. The appointment was scheduled on 11-4-2023. More

Very friendly, personable, and friendly service. Our Sorento required a 30,000-mile service, and Nick Mancuso was very helpful explaining to me the difference between the regular service and the pre Our Sorento required a 30,000-mile service, and Nick Mancuso was very helpful explaining to me the difference between the regular service and the premium service. He explained that the premium service would take approximately 3 hours to complete and checked on me several times during the process to ensure I had everything I needed. I got my car back within the 3-hour timeframe and not only was the service done but my car was sparkling clean too! We have 2 cars that we purchased through Rusty Wallace and have been very happy with the cars and the service. More

Everyone was very nice and helpful, I had a coupon and also needed my oil changed and they only charged me half of the oil change even though it wasn’t included. also needed my oil changed and they only charged me half of the oil change even though it wasn’t included. More

A bit pricey but do timely work as you wait,staff is very friendly,have no way of knowing if things they say you need is needed without more cost friendly,have no way of knowing if things they say you need is needed without more cost More

Very fast repair on my vehicle. Polite service rep. Even took the time to check for warranty info on the part which saved me a lot of money. Very much appreciated! Polite service rep. Even took the time to check for warranty info on the part which saved me a lot of money. Very much appreciated! More

Mostly pleased with the buying process although we were told by our salesman that he would find a front license plate holder for our new Telluride and give it to us. We are still waiting for it. told by our salesman that he would find a front license plate holder for our new Telluride and give it to us. We are still waiting for it. More

Very friendly, helpful people! We purchased a Sportage. Gary a was great! We had a problem with the new vehicle. It was resolved promptly and we’re happy with the results! Used We purchased a Sportage. Gary a was great! We had a problem with the new vehicle. It was resolved promptly and we’re happy with the results! Used a loner car for a time. Thankful for that! Caleb in the showroom, Robert in service and Ian in body work were especially helpful! More

Very good service,explained everything and on time,Nick M recommended battery,which I forgot. 👏 recommended battery,which I forgot. 👏 More

Came in at the time of my appointment for an oil change and tire rotation. Everything was completed in just about two hours and the total cost was less then initially anticipated. and tire rotation. Everything was completed in just about two hours and the total cost was less then initially anticipated. More

Did. A great job,very quick and professional.They offered other services that we. didn't know about A great job,very quick and professional.They offered other services that we. didn't know about More