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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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October 11, 2023

The staff is always extremely helpful when taking my vehicle in for service. The waiting area is also clean and nice. More

by KEVWAF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
October 11, 2023

Every experience I've had here has been a 5 star experience. Makes me want to only ever have a Kia!! More

by TIFFGRIFF0493
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
October 10, 2023

Service dept always do a great job and get it done right. nick m does a outstanding job More

by lethasean22809
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 10, 2023

I always have a great experience at Kia . Everyone is friendly and very knowledgeable. I would recommend their services More

by IDOLSFRIENDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris ? Last name , NICK JOHNSON
October 07, 2023

This us the best dealership. They take great care of us. I will buy a new car again from them. There service is excellent. Their salesmen are always friendly and helpful. More

by TARWATERLINDA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Autry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
October 06, 2023

Every time I go to this dealership and get my oil changed, their customer service is really exceptional. They always give me a time-frame of when the car will be ready, and it is. More

by Timelessmaiden1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
October 06, 2023

I had a recall issue on my car and they got me right in. It took less than an hour to fix the issue. They have a very comfortable customer waiting area. More

by HKHFAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

The process was quick and easy, while everyone was helpful and courteous. Would recommend to all. More

by halo1116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2023

The service department is unorganized, phone calls aren't returned in a timely manner. I had to call twice this last visit to check the update of my vehicle. More

by No one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NICK MANCUSO
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Nick M was great and made sure to take care of everything for me and also made sure my car was ready before the time I needed it. More

by BROOKEDECKARD23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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