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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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September 09, 2023

Good communication. Vehicle ready when promised. Service Advisor was great. Waiting room clean and convenient. More

by Damsmith223
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Grewer
September 07, 2023

Always a great experience. Friendly and quick turnaround. Leave with everything done right the first time More

by Tchap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

Always a pleasure to do business with, best service center around always prompt and courteous More

by ROBERTSTRICKLANDTSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2023

The workers were very nice and helpful. My car was ready in a timely manner More

by granierocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Honestly I don’t remember the man’s meme. He was at the first desk. Very nice , NICK JOHNSON
September 07, 2023

The waiting area is wonderful. My only issue is that my car is using oil and them not wanting to fix it ( still under warranty) with out doing a combustion chamber cleaning first. More

by Countrymomma8681
Recommend Dealer
No
Employees Worked With
SKYLAR ROSENBAUM
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Good people. Easy to deal with. We have bought multiple vehicles from Aubrey. He is good to work with. More

by HOWARDBROWN52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aubrey Chaffins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
September 06, 2023

Service is always good, people are friendly and they get my stuff done in a timely manner More

by LCOURTNEY92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

I had my engine replaced at 7500 miles. Drove less than 5 miles and it overheated. Had to be picked up. More

by K9TANGO04
Recommend Dealer
No
Employees Worked With
Court Courtney
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2023

Brought car in for recall. All went as planned. Good experience. Service advisor delivered as promised. More

by NOKUMOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
September 06, 2023

So far, we have had good service with them. We are on a fixed income, so we need to purchase a new car on a trade in with a fixed budget. More

by hammondsfive
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
4.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
4.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WAMPLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
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