Rusty Wallace Kia Alcoa - Service Center
Louisville, TN
4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center
This survey is not easy for me to complete. I love my Kia's but did not trust that the diagnosis on this occasion was completed as I had hoped for. I have always felt that the service departme I love my Kia's but did not trust that the diagnosis on this occasion was completed as I had hoped for. I have always felt that the service department charges were high, and explanations to address my concerns or issues were always requiring me to have more work done than I wanted, or expected. My past experiences with this dealership have not been good, however, on this occasion my dealing with Jay Grewer was good, he was considerate of my concerns and courteous at all times. However, the end product of this visit has ended with my having work need done at another location. More
Fast, Friendly, great service and a great place to wait while the work was being done. while the work was being done. More
The customer service experience at Rusty Wallace Kia Alcoa was absolutely great. A special thank you to Nick Mancuso for his professionalism, kindness, attentiveness, with positive end results. Great ex Alcoa was absolutely great. A special thank you to Nick Mancuso for his professionalism, kindness, attentiveness, with positive end results. Great experience! Thank you More
Quick, clean and friendly I would recommend coming here for anything you want or need for anything you want or need More
Although I was not very happy with the time it was going to take to get my car even looked at, once the issue was diagnosed, my car was fixed fairly quickly. It was tough not having a loaner car available b to take to get my car even looked at, once the issue was diagnosed, my car was fixed fairly quickly. It was tough not having a loaner car available but I do understand that dealerships are very booked at the moment. I appreciate that the staff went above and beyond to help get my issue taken care of and got us back on the road safely. More
Terrible. ..not one department will return a call with a problem. If you would like to talk me I would love to tell you my story! 865-661-2991 ..not one department will return a call with a problem. If you would like to talk me I would love to tell you my story! 865-661-2991 More
Alway timely with service and keeps me informed what’s going on during my appointment going on during my appointment More
Excellent service and customer care as always. Very courteous and knowledgeable on customer services. Great as always. Very courteous and knowledgeable on customer services. Great as always. More
They are very courteous and professional. They keep you updated on your vehicle while in service. They keep you updated on your vehicle while in service. More