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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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August 24, 2023

This survey is not easy for me to complete. I love my Kia's but did not trust that the diagnosis on this occasion was completed as I had hoped for. I have always felt that the service departme More

by Alex Hamilton
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Jay Grewer
August 23, 2023

Fast, Friendly, great service and a great place to wait while the work was being done. More

by mlh718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 23, 2023

The customer service experience at Rusty Wallace Kia Alcoa was absolutely great. A special thank you to Nick Mancuso for his professionalism, kindness, attentiveness, with positive end results. Great ex More

by michael.lardiero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2023

Quick, clean and friendly I would recommend coming here for anything you want or need More

by jacob_t_bean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2023

Although I was not very happy with the time it was going to take to get my car even looked at, once the issue was diagnosed, my car was fixed fairly quickly. It was tough not having a loaner car available b More

by kcbunch1020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 22, 2023

Terrible. ..not one department will return a call with a problem. If you would like to talk me I would love to tell you my story! 865-661-2991 More

by Jpryor5593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kelly Williamson
1.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2023

Alway timely with service and keeps me informed what’s going on during my appointment More

by trmogridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 20, 2023

Excellent service and customer care as always. Very courteous and knowledgeable on customer services. Great as always. More

by SCSD129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

They are very courteous and professional. They keep you updated on your vehicle while in service. More

by HEATHERDAVENPORT72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 17, 2023

Great job, issue and repair clearly explained… scheduling was easy, overall great service ,will use again More

by KEITHMCGREGOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
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