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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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August 08, 2023

Rusty Wallace Kia on Alcoa highway is the best dealership ever! I love everyone there! More

by Metcalfchris2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kitts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 07, 2023

We tried to contact the service department recently and were on hold for 15-20 minutes on two seperate occasions and never got through. very frustrating More

by WILLIAM80
Recommend Dealer
No
Employees Worked With
Kelly Williamson
1.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
1.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 04, 2023

Service is second to none, just like the sales department. Kelly and his crew are top notch! More

by Kia fan 4 life!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 04, 2023

Recently Debbie in the service dept. took the time to explaine questions and concerns I had on the instrument panel that was confusing to me. I thank her for her kindness and patience. More

by MCKINNEYJOYCE1979
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Debbie in Service Dept.
August 04, 2023

They have an excellent service department. They are on time, have pleasant demeaners and get the job done as promised. More

by jimjim.spam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
GREG WAMPLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 03, 2023

The people were very friendly and responded to our needs in a fast and professional manner. More

by JOHNETTEJNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
August 02, 2023

Overall they are good people to deal with. Helpful with situations that came up and took care of them. More

by MOMNHICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

They were nice and very professional and it didn't take long to get the car fix More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON
August 02, 2023

Service was good. Price too high for oil change I’ll have to check around next time for lower prices. More

by BELL.CHILI.PEPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2023

Ron was our salesman and he was great! Very helpful with all our questions. And the finance department was wonderful as well. More

by diane27dykes
Recommend Dealer
Yes
Employees Worked With
Ron was our salesman and we give him 5stars
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