Rusty Wallace Kia Alcoa - Service Center

Rusty Wallace Kia on Alcoa Highway gave me a food deal on my vehicle and have been very attentive in following up after the sale. my vehicle and have been very attentive in following up after the sale. More

My car was parked outside and no one came to tell me, they went to lunch. When I noticed it and asked if it was done they had to hunt for the ticket. They had left it laying on a desk somewhere because they went to lunch. When I noticed it and asked if it was done they had to hunt for the ticket. They had left it laying on a desk somewhere because they said they didn’t have the part.all the techs went to lunch, turns out they did have the part, but i had to wait on them to return to install it. I spent 5 hours I believe total there . No apologies were given nor even a discount applied even though i told them I received a coupon but had forgotten it at home. They refused to honor it 5 hours later. More

Very slow service, answers are still unclear. Very kind to have snacks. Lots of complaints in the waiting room, made me a little nervous!! Very kind to have snacks. Lots of complaints in the waiting room, made me a little nervous!! More

Great Group Of People Who Will Do Their Best To Fit You In And Get You Out Was Traveling Out Of State Got My KIA Service Done In And Get You Out Was Traveling Out Of State Got My KIA Service Done More

Your service team was excellent in every way! I had my car towed in & they had me a loaner within minutes. Diagnostics were done in a timely manner while the team members remained in contact with I had my car towed in & they had me a loaner within minutes. Diagnostics were done in a timely manner while the team members remained in contact with me throughout the process. Thanks! More

I am very pleased with the service I have received each time I have been to the service department. They get you in and they get you out. This is very much appreciated. time I have been to the service department. They get you in and they get you out. This is very much appreciated. More

I found your dealership to be very kind and friendly they were very knowledgeable and service very quick thanks were very knowledgeable and service very quick thanks More

The service department was, as always, just very polite and professional in the service of my car . The waiting room was clean and well stocked with treats for the patrons at no charge. I’ll be returning w and professional in the service of my car . The waiting room was clean and well stocked with treats for the patrons at no charge. I’ll be returning when my next service is due. Thanks guys!! More

Air Conditioning was not working, both Receptionist and analyst could not find anything wrong . Present time working. Both were very courteous. analyst could not find anything wrong . Present time working. Both were very courteous. More

Arrived early and that wasn’t an issue. Took me in and provided shuttle service as thought service and recalls would take a while. Had a stripped oil plug that happened during last service. Took me in and provided shuttle service as thought service and recalls would take a while. Had a stripped oil plug that happened during last service. They caught it and replaced at no charge since was a result of one of their staff. I appreciated the honesty and replacement. Service manager was super nice and went over everything to make sure I had no questions. Very pleased with my last visit. More