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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews
Today: 7:30 AM - 6:00 PM Closed Now
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4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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July 05, 2023

Excellent experience. The service advisor was exceptional. I was traveling when I had car trouble. The service team got me in and out quickly and even washed my car. More

by howfar76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick last name not recalled
July 05, 2023

The staff are friendly and very helpful. The waiting room was well stocked and comfortable. More

by kmdoogan13
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
July 03, 2023

Fast and friendly service! Appointment was easy to make online and the work was completed on time. More

by AMYCHESTER1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
July 02, 2023

They listened and met all my needs, including rhe desired payment. Dylan Hattula and Dylan Finley were outstanding. More

by Carson Caldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Finley, Dylan Hatula
June 30, 2023

Very far out appointments. Didn’t take recall seriously.. very unsatisfied customer with this location More

by sierracheyanne
Recommend Dealer
No
Employees Worked With
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2023

The service lady was friendly and helpful. The service was completed quickly. Great experience overall!!!! More

by Len Haney
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
June 29, 2023

The guys at rusty wallace Kia did a great job fixing my wife’s car. More

by Andy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, NICK JOHNSON
June 29, 2023

Looks like there's been a big changeover of personnel in the service department since my visit last year. This new group is a good group to work with. More

by 2424july
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 28, 2023

Always great service! Very welcoming and inviting. Keeps you updated on the progress of your vehicle. More

by ckidd865
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes
June 28, 2023

They always get me in and out as quickly as possible. The breakroom provides snack and drink which is appreciated. More

by b.j.clark
Service Time
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
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