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Rusty Wallace Kia Alcoa - Service Center
Louisville, TN
4,238 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center
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April 20, 2023
Awesome customer service would highly recommend Rusty Wallace Dealships to all my friends and family Wallace Dealships to all my friends and family More
by ASUTTON1023
Verified Customer
April 20, 2023
I came in to take care of a couple small scratches and a small dent that should’ve been covered by my ECP warranty. Even though I called twice to confirm my appointment and letting them know that I would be small dent that should’ve been covered by my ECP warranty. Even though I called twice to confirm my appointment and letting them know that I would be staying there until they were finished, I showed up and the lady said the ECP guy wouldn’t be ready for another 1-2 hours and that I should’ve just dropped it off. Then, the lady spoke to me like I had no idea what was going on and that I should’ve known that what I came in for wasn’t covered by my ECP warranty. (I was there for 4 hours and nothing got done) She recommended me to take it to a dent/body shop. I ended up taking it to 2 different shops and they both told me that it would be a paint less dent repair and that the dent along with the scratches would be covered under the warranty. More
by Jmoreno
Employees Worked With
Can’t remember
April 20, 2023
Purchased this car in 2019 and I have always been very pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the S pleased with the service until a few months ago, when I could not get them to return my call to make a Service Appointment and I had to contact the Salesman twice to make an appointment. They could not provide my 60,000 mile service for a month, so I had to go to another dealer, since I was making a trip in the next few weeks. I had a dome light issue and I was told several times that they had forgotten and they would check it next time. Dome light was such a small item, I figured that they would handle it when they had time. When I asked Rusty Wallace-Alcoa personnel at the last Service, I was told that the car was out of warranty. I thought that I had a 200,000 mile warranty, but I was told that the warranty ran out at 60,000 miles. I explained that I had asked them to look at it several times, but the Service Attendant stated that that was their policy. I have been passing two other dealers to get to Rusty Wallace-Alcoa for service. Time to re-think that one. Just when I am about to trade the other vehicle. More
by wb4fen
Employees Worked With
April 19, 2023
First time here and I found the people there to be very friendly and helpful. It has a very nice waiting room ,but could use a few more gluten free snacks. friendly and helpful. It has a very nice waiting room ,but could use a few more gluten free snacks. More
by VANRIPER48
Employees Worked With
NICK JOHNSON
April 17, 2023
Everything was great! The sales and service department are always great and take care of my family! The sales and service department are always great and take care of my family! More
by Kia fan 4 life!
Employees Worked With
Other Employees :
NICK JOHNSON, DEBBIE FAY
April 16, 2023
Good service, nice waiting area, they kept me up to date on vehicle. Really enjoyed the snacks. on vehicle. Really enjoyed the snacks. More
by MCDANIEL409
April 15, 2023
Service department was great and helpful last time for oil change. They did something about the floor mats that I couldn’t do. oil change. They did something about the floor mats that I couldn’t do. More
by CAULEYDELORIS
Employees Worked With
Other Employees :
Brandon Chaffins, Jenna Mayes, NICK JOHNSON, DEBBIE FAY
April 14, 2023
Excellent dealership. Service department is top notch. They always keep you up to date on how your repair work is going. Vehicle is always done when promised Service department is top notch. They always keep you up to date on how your repair work is going. Vehicle is always done when promised More
by Dwayneg1965
Employees Worked With
