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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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April 14, 2023

Diagnostic assessment was positive-estimated time for work completion was under estimated causing confusion. Car wash was offered but did not happen More

by ccrossley78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
April 14, 2023

Everyone was very nice The service was done in the time they said it would be More

by JLARSEN1806
Recommend Dealer
Yes
Employees Worked With
Don't remember
April 14, 2023

Kelly, the service manager at the Aloca location does an excellent job. Definitely deserves a five star rating. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

Only did sa software update but service didn’t take to long. I appreciate the constant updates and the car wash More

by travelingwolf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
April 12, 2023

The staff is very friendly. They keep you updated on the status of your vehicle. The waiting area is stocked with refreshments while you wait More

by KEVWAF1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
April 12, 2023

Hire people that respect others property and have no desire to touch or read personal items. Taking my business elsewhere More

by j.marc.modeling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NICK MANCUSO
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2023

I like the dealership and the sales experience was fabulous but the service department had my car two and half days for what they told me would take two hours. They didn’t work on it for the first t More

by KENITRA.NEARY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Raybourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Court Courtney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes
April 11, 2023

Preston was very helpful and he made my first experience great at your dealership. I am definitely making you all my Kia dealer! More

by Emony.bell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston
April 10, 2023

Great experience with Rusty Wallace Kia. My oil change was smooth and quick. Great customer service. More

by lexicasuccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK JOHNSON
April 10, 2023

Nick Mancuso was the best! Very friendly and knowledgeable. Made the experience very easy. Thanks Nick More

by TRAILSOFTHESMOKIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BJ McNeely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WAMPLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob, Jenna Mayes, NICK JOHNSON, DEBBIE FAY
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