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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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March 30, 2023

Rusty Wallace Kia has stellar service - from Sales to Service, a great team of kind professionals here!! :) More

by integrity
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, NICK JOHNSON, DEBBIE FAY
March 30, 2023

I always take my Kia to Rusty Wallace as they know everything about servicing it there. More

by MPAYNE914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : DEBBIE FAY
March 30, 2023

Very kind and professional staff members. The seating was sufficient to be able to use social distancing. More

by cruisekathy12
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
March 30, 2023

I've had all my service work done at this location and I would never take my KIA Sportage anywhere else for service. I've never had to wait longer than promised for service on my Sportage. All the staff fro More

by kemanis47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Garner
March 29, 2023

On time does a good clean job. Courteous. Explained what was needed and work was done on time More

by davis2406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2023

I have used Rusty Wallace for many years . I have always had excellent service in a timely manner. The employees are always friendly and the technicians working on my vehicle are very thoro More

by Jodyjgalyon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Garner/. 054, DEBBIE FAY
March 28, 2023

Great customer service the whole experience was very good from the moment I came in kept me informed of progress More

by ahawk53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Preston Garner service advisor
March 25, 2023

Preston, Nick and the rest of the staff always take care of my family and I. We always recommend! More

by Kia fan 4 life!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Witucki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NICK JOHNSON, DEBBIE FAY
March 24, 2023

Reparación cara, inclumplidos, quedó mal mi carro y me cobraron de nuevo por su mal trabajo. Son unos descarados y mentirosos More

by El engañado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NICK MANCUSO
1.0
This rating includes all reviews, with more weight given to recent reviews.
GREG WAMPLER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : El supervisor o manager , NICK JOHNSON
Mar 24, 2023 -

Rusty Wallace Kia Alcoa responded

Good Afternoon Sorry to hear about your experience I would like to speak to you more about this experience and try to help. my name is Kelly Williamson my number is (865)208-9990 or respond though this site. We value all of our customers and always try to provide Great Customer Service.

March 24, 2023

Very friendly and helpful personnel. Took my vehicle in within minutes of arriving. Even washed the outside of my vehicle before returning to me. More

by GARDNERSUSAN52
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
4.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
4.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, NICK JOHNSON, DEBBIE FAY
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