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Rusty Wallace Kia Alcoa - Service Center

Louisville, TN

4.6
4,238 Reviews

4,238 Reviews of Rusty Wallace Kia Alcoa - Service Center

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March 15, 2023

Excellent service! I definitely will recommend the service to anyone. Loving everyone in the department. More

by DOMINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
SKYLAR ROSENBAUM
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, NICK JOHNSON, DEBBIE FAY
March 14, 2023

Salesman went thru everything on this car with us. Thank you for such great service. Also Denise was great to work with. More

by Jhurst6090
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Burris
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2023

Helpful service staff and complimentary drinks and snacks while you wait. First dealer I've seen do that. More

by Leslie B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEBBIE FAY
March 09, 2023

Service and professional staff was excellent. . Jenna was outstanding in providing great customer service and always replied promptly to all of our inquiries... Overall a great experience... Th More

by RMILL9167
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenna Mayes
March 09, 2023

Great service, the young gentleman in the service department was very friendly and explained things to me when I brought my vehicle in, excellent waiting room. More

by lmccoy7683
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service dept. - don't remember the young man's name
March 09, 2023

Great staff! Very helpful! Happy with speed of service and attention given to me and my car! More

by DKOUNINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEBBIE FAY
March 09, 2023

Great customer service! Very friendly and takes care of their customers. Very clean and fast and efficient More

by STEPHEVERETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NICK MANCUSO
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 08, 2023

Great service, excellent waiting room, friendly staff. They work well informing me of vehicle needs More

by paul.trask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Williamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Mayes, DEBBIE FAY
March 08, 2023

Was told it would be looked at the day after it was dropped off, yet it will 2 weeks before deciding it needed to go to Hyundai. Reaching by phone was difficult. Car was gone almost 6 weeks. Was ready More

by Hembrcin
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember names. Nick, but not sure which one.
March 08, 2023

Have always received good customer service. The employees are friendly and always had prompt service More

by Poolpup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DEBBIE FAY
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