Rusty Wallace Nissan

This was the worst experience I have had with This was the worst experience I have had with purchasing a vehicle, and this is one place I will never return back to. Before ever stepping foot in This was the worst experience I have had with purchasing a vehicle, and this is one place I will never return back to. Before ever stepping foot into the dealership, I had made it well-known to the salesman that I was looking for a vehicle that would pull my 2,500lbs (5,000lbs loaded) all steel horse trailer and had asked if the Pathfinder would since it showed to have a 6,000 lbs towing capacity. I was told that it would with no problems so I made an appt for the following day (on a Saturday). I test drove the car and again made it very clear what my intended purpose for it was and was again assured it would pull my trailer with no issues. I decided to trade in my still very reliable and excellent used condition 2013 Chevy Traverse for the 2020 Pathfinder because I was told that it was better to buy it new to eat up the negative equity in my car, etc. I got home and discovered the Pathfinder did not have a hitch on it, which I had assumed it had a hitch cover on it when I was at the dealership as many SUV's do. I immediately called my salesman and asked about it and was told that Nissan would charge me thousands to put one on, this was just a base model car, and it would only cost $125 out the door for U-Haul to install one for me. I took it straight to U-Haul and $350 later I had a hitch on my car. The next day, I backed my car up to my trailer and got everything hooked up and before the horses were ever even loaded, I could tell this was going to be an issue as the car was beginning to groan and sag under the weight of just my trailer alone to the point that I could not even get the 4x4 block of wood out from under the trailer jack. From there, I had to flip my receiver around and change the ball to give a couple more inches of height hoping this would resolve the issue. I then proceeded to load my horses and the Pathfinder completely bottomed out at the back end. There was no way this vehicle was going to safely haul a 5,000lbs load although I was assured multiple times it would before purchasing the vehicle. My husband was not able to be with me while I made the purchase, signed papers, etc., so the salesman was going to be coming to our house that Monday. When I received the text he was on his way, I asked for him to please call me. I explained to him the issue that the car would not pull the trailer and that I needed a different vehicle, that he was more than welcome to see the trailer loaded with the horses to see what it was doing, and that it was not designed for this purpose, and he said he would. That did not happen at all. He came down and insisted the papers had to be signed, and that they could not take the vehicle back since it had now been driven and was considered used (2 days). Come to find out a day later after we had both already signed the papers, our lender told us had my husband not signed the papers, the lender would have let us back out of the purchase because of a law known as implied warranty, they sold us a vehicle for an intended purpose and it did not uphold to that. Come to find out, the Pathfinder will only handle a tongue weight of 600lbs. which the salesman did not bother to look up and I would not have known until after purchasing the vehicle and discovering this information in the owner's manual on pg 10-21. My loaded trailer has a tongue weight of 750lbs, which is why the back end bottomed out. After a week of back and forth with the General Manager and others, the only agreement we could come to (and I was still completely out thousands of dollars) was they TRADED the 2020 Pathfinder back in although I tried to give it right back and get my car back and they refused was for a 2018 Titan because that was the only thing that would pull my trailer. I was charged doc fees, gap, taxes, etc, TWICE. So, essentially because of their complete lack of knowledge of their own vehicles, I paid dearly, TWICE, for the price to be able to have a vehicle to pull a trailer to get my daughter to her horse shows. Well played Rusty Wallace, well played. More

I stopped in Rusty Wallace Nissan for a oil change. The staff was super friendly and went out of their way to make me comfortable while in the guest lounge. My oil was changed in just a short amount of ti staff was super friendly and went out of their way to make me comfortable while in the guest lounge. My oil was changed in just a short amount of time. Thanks. More

I want to thank JOHN LEGG and RILLEY for the most wonderfull experience Ive ever had buying a car. There was NO pressure will never go any where else. wonderfull experience Ive ever had buying a car. There was NO pressure will never go any where else. More

What a great group of people. Thomas Walker and Toby Ricker went above and beyond to get me into a vehicle i really needed. At a good price and decent interest rate. Ray Huffacher added an in house war Ricker went above and beyond to get me into a vehicle i really needed. At a good price and decent interest rate. Ray Huffacher added an in house warranty on the older model vehicle which sweetened the deal. I am so thankful to this group of people who made me feel well taken care of. I would recommend this dealership to anyone interested in buying a new or used vehicle. Thank you So much for all you did in helping me get my New to Me Vehicle. I Love It. More

They took a stressful car buying experience and made it fun, enjoyable and satisfying. I would recommend Rusty Wallace Nissan on Clinton Highway to all my friends. fun, enjoyable and satisfying. I would recommend Rusty Wallace Nissan on Clinton Highway to all my friends. More

Best Nissan dealership in town! I highly recommend you go there for a car!! Gene Morris is fantastic and you’re always treated like family. there for a car!! Gene Morris is fantastic and you’re always treated like family. More

Rhett and Tyler worked harder than anybody to get me approved for my Nissan Pathfinder. These guys truly know customer service. They made the entire process super easy. Do yourself a favor and go see th approved for my Nissan Pathfinder. These guys truly know customer service. They made the entire process super easy. Do yourself a favor and go see these guys for any car needs. More

Refused to replace 1 week old Defective Tire Refused to replace a defective tire another authorized dealer put on our Nissan a week ago. Called Nissan headquarters and they said Rusty Wallace wa Refused to replace a defective tire another authorized dealer put on our Nissan a week ago. Called Nissan headquarters and they said Rusty Wallace was a liar. Investigation opened. Can't believe they would sacrifice a new car sale over something so easy to resolve. Guess they don't grasp the concept of customer goodwill. More