Rusty Wallis Honda

Horrible Buying Experience Mr. Wallis, my name is Johnny Davis and I recently purchased (2) vehicles from your Honda dealership in Garland. I am writing this letter to share my Mr. Wallis, my name is Johnny Davis and I recently purchased (2) vehicles from your Honda dealership in Garland. I am writing this letter to share my overall experience because I feel you being the owner should here these types of things. Let me start with the first vehicle that was purchased last Friday (5/10/19), my wife and I had been looking for her a run-around gas saver and had settled on a Honda Civic due to web reviews. Being that she puts a lot of miles on her daily commute we were looking for something used. We met with Kevin Harper and test drove several Civics before settling on a Silver 2017 with around 24,000 miles. After the back and forth process the arrangements were made and I agreed to purchase putting $11,000.00 cash down on the car. Over all this first purchase was un-eventful and Rubin Quiroz was a pleasure to do business with. However while I was at financing my wife decided to take a knap in our truck and woke up to John Williams and Eric Collier having a profanity laced screaming match right next to our truck. The reason for the second purchase is that over the weekend my wife called me (I was out of town till 5-15-19) and said she noticed that the new Civic was (2) different colors on the driver side of the vehicle. When I arrived home last night I looked at the same area and noticed that the driver side passenger door and rear quarter panel was indeed a different color. I also noticed what appeared to be Bondo grind marks under the discolored paint. I immediately called Kevin Harper and explained to him what we had found. At first Kevin agreed that the car should not be in that condition because of it being a Pre-Certified vehicle and having a clean Car-Fax report. He then transferred me to Fred McAvey who in return explained to me that there was nothing that could be done and that the Car-Fax report should not be trusted. Ultimately Fred and my conversation ended in an argument. I brought the Civic to the dealership today (5/15/2019) and asked for Roger Love, I was told he was unavailable and was introduced to Lyman King. I showed Lyman the car and explained to him the situation, Lyman in return put me with John Hargis and instructed him to get me in a new vehicle. Now at this moment I was relieved because leading up to this I thought it would take one xxxx of a fight to get this all fixed. Well ultimately it was one xxxx of a fight and I feel like it’s Rusty Wallis 2 myself 0. I did end up purchasing a brand new Honda Civic for a reasonable price with a trade in value of $6,000.00. Had I went straight to the new car side last Friday I could have been putting down $11,000.00. I was told by Lyman per Roger Love that is due to market value and depreciation, I believe its no matter what… Rust Wallis Honda is not going to lose money. I know I didn’t have to buy the new car and its my fault for not seeing the mix match paint on the first car, ultimately I did what was in the best interest of my wife driving many miles every day. I have learned (2) good lessons in all this, (1) if possible just buy new (2) Don’t buy from Rusty Wallis. A few things to leave you with, That first car does have a bent axle on the rear driver side where the obvious collision took place. I guess that would not be covered under Honda Certified. After the argument took place that first day between the (2) salesman Eric Collier did track us down to apologize. I hope with all this being said at a minimum you do not allow that same car to be sold as a premium Honda Certified car with a clean bill of health from Car-Fax again. I hate to think someone else would have to go through the same thing as me. More

Service Technicians Need Training on Tires I wish the skill and training of the service techs matched the friendliness of the Service Adviser staff. I have made 3 visits to the service departme I wish the skill and training of the service techs matched the friendliness of the Service Adviser staff. I have made 3 visits to the service department in the past 2 weeks and each experience has been a let down. Visit 1 was 2 weeks ago for a low tire pressure light that did not go off when air was added and the tire pressure was no longer low. Tire was patched and the vehicle was returned with all of the tire valve caps missing (strike 1). Visit 2 was last Friday for my first oil change where they rotated my tires and replaced the caps that they removed on the previous visit. Left the dealership and felt like my car was driving rough, but shrugged it off as maybe bad roads and went on with my busy day. My husband got in the car without knowing the tires had been rotated and immediately asked what was wrong with your tires? He could tell in a matter of seconds the tires were no longer balanced. Took the car to his body shop where he looked and saw that the tire weight had been moved on one of the tires. Called the dealership and was told to bring it in it should only take about 30 minutes to fix. Got to the dealership and was told my service package only covers rotating the tires not balancing and was told I would be charged. Husband calls back and spoke to the assistant manager and after complaining about the weight being moved was assured they would take care of it at no charge and all of technicians are fully trained on all of the cars. Left the dealership an hour later and drove about a mile down the road when the low tire pressure warnings start going off on the car. Drive back the the dealership, air pressure is good so the tech wants to just reset the system. At this point I move from irritated to livid you just worked on my tires, warnings are going off and you want to just reset it and send me on my way? (strike 2) The manager comes out and looks at the car and asks the technician did he calibrate the system all three times after removing the tires? The "trained" technician says no he didn't know he needed to (strike 3)....so they guys you say are trained don't know how to work on my car. More

recall Able to get my car serviced 4 hours later. Was able to driven home and picked up 4 hours later. Not a problem as there were so many recalls to be hand Able to get my car serviced 4 hours later. Was able to driven home and picked up 4 hours later. Not a problem as there were so many recalls to be handled. More

it was fast and excellent help from Eddy Alazzeh The reason I gave Excellent was because the Serice Advisor Eddy Alazzeh was very helpful in discribing what my CRV need and how important it was to fi The reason I gave Excellent was because the Serice Advisor Eddy Alazzeh was very helpful in discribing what my CRV need and how important it was to fix it and what it needed right then and there More

Thank you Eddy! I went it to get to get my oil changed with a coupon that I thought would work. The coupon wasn’t for my oil type but eddy did everything he could to I went it to get to get my oil changed with a coupon that I thought would work. The coupon wasn’t for my oil type but eddy did everything he could to get the price lowered and I am so thankful for that!! More

Pleasant experience Manny wasn’t pushy, he was pleasant to work with, respectful and courteous. We appreciated all that and the fact that he worked hard to find the right Manny wasn’t pushy, he was pleasant to work with, respectful and courteous. We appreciated all that and the fact that he worked hard to find the right car for us. He even drove to Denison to get the color car we wanted and filled the tank out of his pocket. I will recommend him to anyone who wants a good car buying experience. More

Provided quick oil change service for our out of town trip. Fast friendly service when we needed an oil change while traveling away from home. Matched coupon offer from another dealership. Completed work in a t Fast friendly service when we needed an oil change while traveling away from home. Matched coupon offer from another dealership. Completed work in a timely manner. Thank you. More

Excellent Service Jeff was so helpful when I came in for an oil change and a check-up for my car. He was very clear about what needed to be done and my car was ready ve Jeff was so helpful when I came in for an oil change and a check-up for my car. He was very clear about what needed to be done and my car was ready very quickly. More

Repeat customer for 16 years We purchased our first CRV 16 years ago at Rusty Wallis. When it was time to purchase another vehicle it was an easy decision to go back to them. Now We purchased our first CRV 16 years ago at Rusty Wallis. When it was time to purchase another vehicle it was an easy decision to go back to them. Now on our 3rd generation of CRV and of course, we went back to Rusty Wallis. The sales department is friendly and efficient. The service department is reliable and does great work. More

Quick and thorough service I found a nail in a tire and called to make sure I had Road Hazard insurance. The service advisor checked their records quickly and told me I did. I I found a nail in a tire and called to make sure I had Road Hazard insurance. The service advisor checked their records quickly and told me I did. I brought the car in immediately and the tire was replaced (since it was not reparable) in short order. Very friendly, professional service from all involved. More