Rusty Wallis Honda

overall perfect The service was to my liking, quick, efficient, direct to the point. Everyone was very friendly even the employees just passing by. This is my first e The service was to my liking, quick, efficient, direct to the point. Everyone was very friendly even the employees just passing by. This is my first experience with Honda. I was a Chrysler-Dodge person for many years. Honda have won me over. More

Llisha Halpin service rating. Llisha Halpin answered my questions in a courteous, interested and knowledgeable manner. She made logical recommendations and had the work done on co Llisha Halpin answered my questions in a courteous, interested and knowledgeable manner. She made logical recommendations and had the work done on cost, on schedule. I will ask for her for future work on both mine and my wife's Hondas. More

Great Dealership Dealership has taken care of my Honda Accords since 1991. They are friendly, helpful and totally knowledgeable about my car. They keep me informed a Dealership has taken care of my Honda Accords since 1991. They are friendly, helpful and totally knowledgeable about my car. They keep me informed about scheduled maintenance and any issues that might be ahead of me due to the age of my car. I trust them to do the right thing and have never been disappointed. Rusty Wallis Honda is my "go to" dealership. More

Excellent Service Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a Excellent customer service from the service department ! My service advisor Marc was awesome ! Nice to still get great service even when my car is a 2013. More

oil change Efficient, service representative went over all details of findings with me. Very friendly and helpful. It was the first time I had her and she was be Efficient, service representative went over all details of findings with me. Very friendly and helpful. It was the first time I had her and she was better than others I has More

Eric Lacey was excellent. After the sale manager Joseph left and did not inform me he was leaving on Wednesday afternoon. I arrived at 4:45 Pm and Eric Lacey stepped up and wa After the sale manager Joseph left and did not inform me he was leaving on Wednesday afternoon. I arrived at 4:45 Pm and Eric Lacey stepped up and was there to help me. We got together again on Friday November 24 at 7:45 AM and ending up completed a lease agreement. Good job Eric. More

Great service & value I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. I live in Abilene but schedule my services when I'm visiting relatives in North Tx. The quality and value of the service is that good. More

Just what we needed! We had specific needs for a family vehicle and were looking at used Odysseys. I saw a listing for a 2014 EX-L at Rusty Wallis and went by to inquire a We had specific needs for a family vehicle and were looking at used Odysseys. I saw a listing for a 2014 EX-L at Rusty Wallis and went by to inquire about it right at closing time when Alan Glazer greeted me. Since I was too late to really see anything, he invited me to bring the family the next day and take a look. Earlier the next day, he emailed me a walk-around video of the Odyssey just to give me a preview, flaws and all. By the time we arrived, he had it cleaned up enough for us to test drive, and we loved it. The test drive was generous, and Alan had great information on the vehicle. The vehicle was already priced at $2k under other listings with the same miles, so we made the purchase. The vehicle still needed to be prepped, and our schedule would not allow us to come back until the next week. Over those several days, Alan kept us updated on the vehicle through personalized videos. His communication was great, and by the time we came to take delivery, the CPO 2014 Odyssey was pristine. Alan followed-up with us the next morning to make sure we arrived home safe and that the Odyssey was to our liking. This closed out a very satisfying minivan shopping experience. More

Service dept versus Sales dept I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 y I love the service department up front and honest service. However, the new car sales department needs work. I have bought 3 new cars in the last 15 years. But my last experience was awful. They would not match a competitors offer. I did all the leg work to find the best deal but to no avail. One of the employees I have talked to told me they have heard this from other customers too. I feel customer loyalty means nothing to Rusty Wallis Honda. More

Experience at Rusty Wallis - Phenominal. My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism My car needed service and with in 5 minutes I was met with service professionals (Mr. Webb and Mr. Peterson). The quality of care and professionalism by the underwriters in service at Rusty Wallis is a FIVE STAR performance. I left the Service Center knowing what was needed and when to expect the work to be completed. Additionally, with in the hour I was called and told that an optional need could also be performed (oil change) and of course I wanted that done as well. That way I didn't have to come back in a week or two. This is service at it's best. Ronnie Robertson (General Manager} contacted me and asked me about the quality of the service. All of this is accomplished under his leadership and that of Mr. Rich Star (Service Director). I am thinking about a new car purchase and it will definitely be from the number one dealership in the country.... Rusty Wallis. More