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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,234 Reviews

2,234 Reviews of Rusty Wallis Honda - Service Center

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November 20, 2021

Always good service at rusty Wallis. I have never been disappointed when I take my car in . More

by PEGJ1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2021 -

Rusty Wallis Honda responded

Peg, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rusty Wallis Honda.

November 20, 2021

Very professional, quick service, all my questions were answered, will continue to take my car to Rusty. More

by WJAMES214
Recommend Dealer
Yes
Employees Worked With
Do not know the names of who worked with me
Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rusty Wallis Honda. Please don't hesitate to reach out if you need anything else.

November 19, 2021

Very great service, Very detailed in explaining everything. Waiting area was really clean and full of snacks and drinks. Service was also faster than expected More

by ELIKAT0291
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
Nov 19, 2021 -

Rusty Wallis Honda responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Rusty Wallis Honda!

November 19, 2021

The service department was high tech and swift and everyone was nice; it's hard to impress me.. More

by VICTORJAVERI7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dunno, service department, female
Nov 19, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 19, 2021

Good, but did not check tire pressure and inflate to spec as requested. Corrected issue after brought to their attention. More

by schultz9113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Nov 21, 2021 -

Rusty Wallis Honda responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 19, 2021

Very good service thanks Honda for your good customer service and very clean facility thanks More

by Godinez510
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Fine
Nov 19, 2021 -

Rusty Wallis Honda responded

We appreciate your business and our team looks forward to serving you again soon!

November 18, 2021

Took a long time with no time estimate and, more importantly, I left with a “low tire pressure” warning on my vehicle More

by zruffolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who worked on my vehicle
Dec 02, 2021 -

Rusty Wallis Honda responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

November 18, 2021

Was far from impressed. On my invoice it stated “customer requested” when I did not request specific service. It was also suggested to me that I needed new tires ($900+) when I have a tire shop rec More

by Johneaglehondasucks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Leo ??, Greg Fine
Dec 02, 2021 -

Rusty Wallis Honda responded

John, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Dec 02, 2021 -

Johneaglehondasucks responded

Please email me at xta.909@gmail.com

November 18, 2021

Dealer jacked up repair cost of repairs to an absurd level. Dealer didn’t even reset oil gage. Really crappy experience. Stay away More

by ANNIECFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Fine
November 18, 2021

Easy to get a appointment and decent time waiting for my car to come back out More

by ELAINE_MARTINEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Nov 18, 2021 -

Rusty Wallis Honda responded

Elaine, Thanks for sharing your thoughts about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

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