Rusty Wallis Honda - Service Center

Excellent service. Mr. Jeff Aber was a very professional service advisor and kept me informed of what was happening with my car. He is certainly an asset to Rusty Walli Mr. Jeff Aber was a very professional service advisor and kept me informed of what was happening with my car. He is certainly an asset to Rusty Wallis Dealership. More

Attentive, diliberate, helpful Brought car in with a problem related to acceleration and transmission. Quickly diagnosed and repaired within a few hours. Advisor was great, friendly Brought car in with a problem related to acceleration and transmission. Quickly diagnosed and repaired within a few hours. Advisor was great, friendly, knowledgeable. Very helpful. More

Quick oil change Fast and washed the car too. Coffee was good in the waiting area- nice touch screen with lots of flavors. The service area has just been fully renovat Fast and washed the car too. Coffee was good in the waiting area- nice touch screen with lots of flavors. The service area has just been fully renovated. More

Service Technicians Need Training on Tires I wish the skill and training of the service techs matched the friendliness of the Service Adviser staff. I have made 3 visits to the service departme I wish the skill and training of the service techs matched the friendliness of the Service Adviser staff. I have made 3 visits to the service department in the past 2 weeks and each experience has been a let down. Visit 1 was 2 weeks ago for a low tire pressure light that did not go off when air was added and the tire pressure was no longer low. Tire was patched and the vehicle was returned with all of the tire valve caps missing (strike 1). Visit 2 was last Friday for my first oil change where they rotated my tires and replaced the caps that they removed on the previous visit. Left the dealership and felt like my car was driving rough, but shrugged it off as maybe bad roads and went on with my busy day. My husband got in the car without knowing the tires had been rotated and immediately asked what was wrong with your tires? He could tell in a matter of seconds the tires were no longer balanced. Took the car to his body shop where he looked and saw that the tire weight had been moved on one of the tires. Called the dealership and was told to bring it in it should only take about 30 minutes to fix. Got to the dealership and was told my service package only covers rotating the tires not balancing and was told I would be charged. Husband calls back and spoke to the assistant manager and after complaining about the weight being moved was assured they would take care of it at no charge and all of technicians are fully trained on all of the cars. Left the dealership an hour later and drove about a mile down the road when the low tire pressure warnings start going off on the car. Drive back the the dealership, air pressure is good so the tech wants to just reset the system. At this point I move from irritated to livid you just worked on my tires, warnings are going off and you want to just reset it and send me on my way? (strike 2) The manager comes out and looks at the car and asks the technician did he calibrate the system all three times after removing the tires? The "trained" technician says no he didn't know he needed to (strike 3)....so they guys you say are trained don't know how to work on my car. More

recall Able to get my car serviced 4 hours later. Was able to driven home and picked up 4 hours later. Not a problem as there were so many recalls to be hand Able to get my car serviced 4 hours later. Was able to driven home and picked up 4 hours later. Not a problem as there were so many recalls to be handled. More

it was fast and excellent help from Eddy Alazzeh The reason I gave Excellent was because the Serice Advisor Eddy Alazzeh was very helpful in discribing what my CRV need and how important it was to fi The reason I gave Excellent was because the Serice Advisor Eddy Alazzeh was very helpful in discribing what my CRV need and how important it was to fix it and what it needed right then and there More

Thank you Eddy! I went it to get to get my oil changed with a coupon that I thought would work. The coupon wasn’t for my oil type but eddy did everything he could to I went it to get to get my oil changed with a coupon that I thought would work. The coupon wasn’t for my oil type but eddy did everything he could to get the price lowered and I am so thankful for that!! More

Provided quick oil change service for our out of town trip. Fast friendly service when we needed an oil change while traveling away from home. Matched coupon offer from another dealership. Completed work in a t Fast friendly service when we needed an oil change while traveling away from home. Matched coupon offer from another dealership. Completed work in a timely manner. Thank you. More

Excellent Service Jeff was so helpful when I came in for an oil change and a check-up for my car. He was very clear about what needed to be done and my car was ready ve Jeff was so helpful when I came in for an oil change and a check-up for my car. He was very clear about what needed to be done and my car was ready very quickly. More

Quick and thorough service I found a nail in a tire and called to make sure I had Road Hazard insurance. The service advisor checked their records quickly and told me I did. I I found a nail in a tire and called to make sure I had Road Hazard insurance. The service advisor checked their records quickly and told me I did. I brought the car in immediately and the tire was replaced (since it was not reparable) in short order. Very friendly, professional service from all involved. More