Rusty Wallis Honda - Service Center

Highly Satisfied Customer Service was superior! Jeff Petersen and Leo Ruiz are the epitome of professionalism. On separate occasions, we were eagerly greeted and made Customer Service was superior! Jeff Petersen and Leo Ruiz are the epitome of professionalism. On separate occasions, we were eagerly greeted and made to feel we were their most important customers. Our service need was quickly diagnosed and addressed within the estimated time frame. We won’t be taking our car any place else. 5 Star Service defined!!! More

Fast Service Fast & friiendly service. There was no pressure to have additional work done, but was told what they recommended having done. The work that was don Fast & friiendly service. There was no pressure to have additional work done, but was told what they recommended having done. The work that was done was explained to me ao that I understood what was done. Would have been nice if the car wasb was working. More

Great service!!! I gave 5 stars because of the great service, always very polite and professional!!! They always tell me just what needs to be addressed - and no pres I gave 5 stars because of the great service, always very polite and professional!!! They always tell me just what needs to be addressed - and no pressure to do any unnecessary service. More

Visit to service department Wanted to get the oil changed. Lisha luckily noticed the battery was going bad. Unfortunately, it was about 2 months out of warranty. Is that plann Wanted to get the oil changed. Lisha luckily noticed the battery was going bad. Unfortunately, it was about 2 months out of warranty. Is that planned? Anyway, with Lisha's help, I was able to purchase a new battery at a pro-rated charge. Now in that area, I have peace of mind. Lisa was helpful, friendly, and professional. Thank you for such an excellent service professional. Also a technican helped us connect the windshield washer water line. He was fabulous as well. I'm hoping Lisha can furnish his name. Jeff Peterson has always been my go-to service professional and has provided constant EXTRAORDINARY, caring and helpful service but I understand they are splitting the services. Now I will have two REMARKABLE service professionals helping me! More

Great Service Everyone was professional, courteous, and friendly. I was able to get my car worked on quickly and was given a clean loaner to use. I will return fo Everyone was professional, courteous, and friendly. I was able to get my car worked on quickly and was given a clean loaner to use. I will return for future service. More

engine warning light I gave five stars because of the overall customer service experience, and professionalism. The staff could be observed doing there best to make every I gave five stars because of the overall customer service experience, and professionalism. The staff could be observed doing there best to make every one comfortable and at the same time get you on your way. I felt like I was being told the truth and my concerns were being heard. More

Easy maintenance program This dealership is so easy to deal with - the light comes on my car for maintenance and I know that I will get in and out quickly. The time they quote This dealership is so easy to deal with - the light comes on my car for maintenance and I know that I will get in and out quickly. The time they quote you is the time it takes making life easier to plan when you need to drop off your car. More

Visit to service department Took my car for an Oil change and tire rotation. Issac was professional and the services performed, were done in specified time. No car wash though. Took my car for an Oil change and tire rotation. Issac was professional and the services performed, were done in specified time. No car wash though. More

Service Above and Beyond! While on vacation, and driving back from Nashville, Tennessee to my new home in Gallup, New Mexico I lost the LED portion of the right headlight on my While on vacation, and driving back from Nashville, Tennessee to my new home in Gallup, New Mexico I lost the LED portion of the right headlight on my Honda Accord Coupe. I drove to the dealership, where I purchased and have had my Accord serviced. Greg Fine met me in the Service Department lane, smiled, introduced himself, took all of the pertinent information regarding my vehicle and said to me, " I'll do my best to have you on the road as soon as possible, but they might not be able to complete the repairs today, and maybe tomorrow would be a better option." I explained my situation, the distance and time factors involved in returning to New Mexico and asked for the best that he could do, understanding it might be an overnight stay for me. He took my Accord to the service bay and I settled into the lounge to await the outcome. He continued to check on me from time to time, to insure I was as comfortable as the circumstances allowed. True to his word, he did do his best and my repairs were completed prior to the dealership closing that evening. I would say, I was back on the road in record time with all work completed and minimal delay to my vacation travels. I've enjoyed my car and relationship with Rusty Wallis Honda since purchasing the car new in 2016. They have always come through for me, and the dealership is extremely fortunate to have the caliber and dedication of staff members like Greg Fine in their organization. It's rare to have such quality and honest efforts representing the Wallis Honda Dealerships! Thank you, for all you do and the way you do it. More

Last minute oil change! I called at 4:30 pm on a Friday and asked if they were slammed. I was instructed to come on in. Took care of my oil change and discussed other mainten I called at 4:30 pm on a Friday and asked if they were slammed. I was instructed to come on in. Took care of my oil change and discussed other maintenance needs. The tech explained why I needed the service and offered a discount. I authorized the repairs and was out of the shop in under 2 hours. Great experience. More