Rusty Wallis Honda - Service Center

I went to Rusty Wallis with a broken A/C in my CRV. I was greeted with a smile by Marcus Bond before getting out of my car. He told me that they would call with an estimate and offered a shuttle to driv was greeted with a smile by Marcus Bond before getting out of my car. He told me that they would call with an estimate and offered a shuttle to drive me home. Jerry, the van driver, opened the door my daughter and myself and helped us into the van. He was very friendly during the ride and helped us out of the van when we arrived at our home. Marcus called later on to let me know that the entire A/C unit had to be replaced. He thoroughly explained what had happened and what needed to be done. He went over the price with me and then explained how he'd gotten Honda to help with some of the expense. He arranged for my car to be fixed and let me use a loaner car for the day. When my car was ready, Marcus called. When I returned to the dealership, he walked me through the check out process, warranty and asked if I had any questions. He was friendly and smiled the entire time. He helped me not feel bad about what could've been a very stressful situation! My car was returned and everything worked perfectly. They even washed my car for me! I will definitely return to Rusty Wallis for further service! More

Great Service! The Service Agent, Julio Reyes, was extremely professional, quick to determine problem and indicate a solution. I had to wait for a new battery for my 2008 Honda Fit to be delivered to extremely professional, quick to determine problem and indicate a solution. I had to wait for a new battery for my 2008 Honda Fit to be delivered to the Dealership (inadequate supply by Honda) but the Service Manager got me a rental car for use until the battery came in. More

Ernie helped with the rental car situation finding the best service and communicated directly about the body shop repair. Only one time I asked for him and was placed on hold for 15 minutes and disconnect best service and communicated directly about the body shop repair. Only one time I asked for him and was placed on hold for 15 minutes and disconnected. The repair was timely and good, except for one nick above the license plate on the silver trim. More

My 2006 Honda Ridgeline had just reached 106,000 miles and needed the timing belt replaced. Steve Hartwig went into great detail using a cutaway picture that explained all the work that was to be perform and needed the timing belt replaced. Steve Hartwig went into great detail using a cutaway picture that explained all the work that was to be performed. They also flushed the brake system which has resulted in improved braking performance. The service was performed on-time and I was back on the road the same day. Thanks for the great work. More

The staff at Rusty Wallis provides excellent customer service. They are always very courteous and very knowledgeable. The staff pays diligent attention to all facets of the services being provided. I hig service. They are always very courteous and very knowledgeable. The staff pays diligent attention to all facets of the services being provided. I highly recommend Rusty Wallis Honda service department. More

I received great and quality service on March 28,2009. I was also informed my Battery and Windsheild wipers needed replacement upon my visit to have my Oil Change. I really appreaciate Marcus Bond taking th was also informed my Battery and Windsheild wipers needed replacement upon my visit to have my Oil Change. I really appreaciate Marcus Bond taking the time out to call me and asking me if I would like to have my Battery and Windsheild wipers replaced while my car was there getting a Oil Change. This showed me not only did the Service center changed my Oil, they also checked out other parts on my car while it was in their care. More

I took my Honda Accord in for service on Friday morning (March 13th) and picked it up Friday around 5:00 PM. I needed a tune up (new spark plugs) but was also appraised that the sway bar might be worth re (March 13th) and picked it up Friday around 5:00 PM. I needed a tune up (new spark plugs) but was also appraised that the sway bar might be worth replacing (I have over 100,000 miles on my car). I requested the sway bar be replaced and when I picked up my car, it ran like it was new again. And it was running very well before I took it in!!! The service tech did a thorough job of inspecting my car and the service rep described in detail what he throught might need to be replaced without pressuring me to do anything. The decision was mine but I'm glad it was presented to me. I've owned this car for 8+ years and expect to have it at least two more. With the continued assistance of Rusty Wallis' service dept., that is a solid option. Duncan T. MacKenzie III More

The service team went above and beyond to solve a very The service team went above and beyond to solve a very technical problem with minimal inconvenience to my family. I have serviced my van there exc The service team went above and beyond to solve a very technical problem with minimal inconvenience to my family. I have serviced my van there exclusively and will continue to do so. My only regret is that the color van my wife wanted was not in stock at Rusty Wallis at the time we were ready to buy. We had to purchase it at another dealer and the experience was much less than satisfactory. If the sales staff is anything like the service staff, you can't go wrong here. More

we are always pleased with the service we receive from Rusty Wallis Honda. We have bought cars from them in the past and trust the srevice dept. to give us honest service. We are planning to buy a new v Rusty Wallis Honda. We have bought cars from them in the past and trust the srevice dept. to give us honest service. We are planning to buy a new vehicle from them in July 2009. Teresa and Rick Leakey. More

I purchased my Honda Civic Hybrid 6 1/2 years ago from Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times Rusty Wallis. I remain a faithful customer because of the service dept. I've written letters to Rusty Wallis on my own initiative a couple of times to acknowledge this. The service dept delivers excellent service consistently. The only concern I have is that there is too much turn over in service reps; I fault top tier management for this (it is their job to cultivate leadership, not squash it, right?) It does make me wonder if the company treats their employees like they want their employees to treat customers. I recommend Rusty Wallis examine this aspect; it would raise the level of excellence even higher. The two names I cited above are the service manager and a top notch mechanic that have been at Rusty Wallis for years. The service rep I dealt with was great, but I no longer attempt to remember the names of service reps because experience tells me they won't be around next time I come in. I return, to wrap this up, because of the two people who continue to be there and consistently deliver extraordinary service. It would behoove Rusty Wallis, however, to grow the service team even more. If either Dean or Tony leave, I would leave as well. More