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Rusty Wallis Honda - Service Center

Dallas, TX

4.6
2,236 Reviews

2,236 Reviews of Rusty Wallis Honda - Service Center

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November 01, 2023

Service guy Ron? Didnt give me right ticket, then couldnt find my car, then argued about not being able to inspect my car when I had to show him and guy inspecting Te More

by pstone_leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ron? Dont hv card with me.
Nov 04, 2023 -

Rusty Wallis Honda responded

Leo, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 01, 2023

The service is very satisfactory and looking forward to seeing you soon and also it is very good Thank you More

by appatel143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Wallis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Dotsy
Nov 01, 2023 -

Rusty Wallis Honda responded

Thanks for sharing about your experience with Rusty Wallis Honda. We appreciate your business and hope to see you again soon!

October 31, 2023

The service people were very nice and they fixed my issue in a timely manner! More

by MIKELMASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm sorry but I don't remember the names
Nov 01, 2023 -

Rusty Wallis Honda responded

We are very happy to hear our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 30, 2023

Dealership is very nice. Llisha my advisor was great! I give the dealership 5 stars More

by dustin.nguyen11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Llisha
Oct 30, 2023 -

Rusty Wallis Honda responded

Dustin, Thank you for choosing Rusty Wallis Honda. Your feedback and rating mean a lot to us. We're glad Llisha was able to help, and we hope to see you again!

October 28, 2023

Always a great experience! They have a brand new service bay which makes check-in fast and it automatically scans your wheel alignment. The service people are professional, kin More

by matt2819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Oct 30, 2023 -

Rusty Wallis Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Rusty Wallis Honda to be a positive one. Please don't hesitate to reach out if you need anything else.

October 27, 2023

Service Advisor (Cecilia Caudle) kept me informed on the progress on my vehicle. I am waiting for her follow-up call when the parts arrive so I can complete the recommended repair. More

by Ernest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Caudle
Oct 27, 2023 -

Rusty Wallis Honda responded

Thank you, Ernest, for your business and this review. We're happy to hear that Cecilia and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 27, 2023

I was impressed. Service advisor was very helpful and I am very satisfied with the quality of service. While we've purchased 3 new Honda vehicles, we typically vi More

by Tim W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris - Service Advisor
Oct 27, 2023 -

Rusty Wallis Honda responded

Thank you, Tim, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 26, 2023

I trust Rusty Wallis Honda to take good care of my car. I bought it there and they do all my service. More

by KTUNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chinh Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Rusty Wallis Honda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 25, 2023

Easy scheduling and never have to wait long. They have a comfortable waiting room and courteous staff. More

by ASHLEYFITZ2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Oct 25, 2023 -

Rusty Wallis Honda responded

Ashley, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 24, 2023

It is always easy to go and have service completed on my car. Personnel is always nice and friendly. More

by jm_amaya71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service clerks
Oct 25, 2023 -

Rusty Wallis Honda responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rusty Wallis Honda.

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