Rusty Wallis Honda - Service Center

I took my CRV in to Rusty Wallis today. Brian Stevens was my advisor. Adam was my technician. They were both friendly, professional and easy to communicate with. Brian went over the mul Brian Stevens was my advisor. Adam was my technician. They were both friendly, professional and easy to communicate with. Brian went over the multi-point check list with me and also my car's maintenance needs. He took his time and patiently answered my questions. I really appreciated his time. It was a positive experience today. Last summer there were all new and different people. They just rushed me out of there. I did not want to come back. I had to get my car serviced so I came back. Brian ( who has helped me before) came out to my car and after talking with him I felt relieved. Brian wasn't in the service area last summer because if he had been I would have had a positive experience. I am so sorry to hear that Jeff Peterson is no longer at RW. He was there for many years. More

Had to change my transmission fluid. The service tech was very knowledgeable and had a great PR. The service tech was very knowledgeable and had a great PR. More

Ashley with Honda customer service was a pleasure to work with. She was very helpful in woking with the techs to diagnose my vehicle all the while doing everything she could to keep costs down. with. She was very helpful in woking with the techs to diagnose my vehicle all the while doing everything she could to keep costs down. More

friendly, they seem to know what they are doing, if they don't know the answer to fixing a problem, they will research it until they find the answer, so helpful and courtrous. don't know the answer to fixing a problem, they will research it until they find the answer, so helpful and courtrous. More

I had some TSA bulletin warranty extension issues that Honda took care of. No charge which is great but there was a LOT of driving back and forth to the shop because the first time the main problem wasn’t Honda took care of. No charge which is great but there was a LOT of driving back and forth to the shop because the first time the main problem wasn’t fixed and made our road trip home kind of nerve racking. Took it back and they tried the next “corporate suggestion” and that fixed it (for now) They also fixed a few things that I didn’t know were TSA bulletins. I noticed the remote start quit working after this second trip to the shop. I asked the manager about this while it was being looked at a second time and he seemed to not understand what I told him because it took a long text conversation to convince him that the issue was not there before I dropped it off with them. So then I bring the car back a 3rd time… it takes a few days to figure out the official diagnosis. The manager dealing with our case got fired in the middle of this which elongated the situation. I had trouble getting ahold of ANYONE there while my car was still with them. Finally a guy on the express side took care of me. Waived the diagnosis fee (thank you!!) and talked with me about the whole situation and helped me decide what to do next. I understand that the shop has to do what Honda tells it to do. But here’s the deal- I brought my car in after just purchasing it used at another dealership and was experiencing some dramatic transmission related symptoms. Y’all did “step one” and sent me away with a report that suggested but didn’t insist on a transmission flush on my dime. I hit the road with my family 2 states away and back and the issues are way worse by the time we are heading back home. Freezing temps and a baby in the car…. We get back in town and what does the shop do as soon as I drop it off? Transmission flush. On Honda’s dime. That seemed to fix things. I don’t appreciate the back and forth and the putting off essential tasks just to save money. Our family could have been stranded on the highway in Oklahmoa and hit and killed while waiting for a tow because YALL DIDNT WANNA DO MORE THAN YOU HAD TO UNTIL THE ENVELOPE WAS PUSHED. I also find it fishy that the remote start stopped working after you replaced the start stop button. Your staff kept saying it was intermittently working/not working before I dropped it off and that is not true. It worked everytime I used it until I brought it to you: I can’t prove that your shop caused this and it is what it is. I am taking it to be serviced at the original dealership of purchase. Overall I got taken care of at your shop but not without confusion, frustration, and unnecessary trips back and forth. More

The service department is amazing! My advisor went above and beyond, several times. The shuttle driver was also amazing! My advisor went above and beyond, several times. The shuttle driver was also amazing! More

They are very reliable. I can trust them with my car and refer them to others I can trust them with my car and refer them to others More

The customer service was all I can remember. From the phone call before I got there to the service gentleman to the cashier. They made my experience very pleasant. From the phone call before I got there to the service gentleman to the cashier. They made my experience very pleasant. More

Oil leaking all over garage after service appt where oil change and other service as well. change and other service as well. More

The lady who helped me was attentive. She listened to my issue and I felt good about leaving my car there. She listened to my issue and I felt good about leaving my car there. More