Ryan Auto Mall - Service Center

The only problem I had with this incident was that the part my vehicle needed wasn't in stock and on back-order without an expected delivery date. This meant a lot of uncertainty on both our part and your part my vehicle needed wasn't in stock and on back-order without an expected delivery date. This meant a lot of uncertainty on both our part and your service manager. It turned out OK but it could have been a very costly experience. More

I was quoted a price to replace a front wheel bearing on my Chev HHR of $600.00 at your dealership. "That"s outrageous", I said. "I could try and get it done for around $550.00", he said. "That's still to my Chev HHR of $600.00 at your dealership. "That"s outrageous", I said. "I could try and get it done for around $550.00", he said. "That's still too much", I said. "I could find an after market unit and install it for $471.00", he said. I checked and I can purchase a good quality unit on line for $105.00. I'm sure you buy them for around that price also. Budgeting about 1.5 hours to change out the bearing that would leave you $495.00 for labor and profit. Aren't you ashamed. I am more than willing to pay a reasonable price for your service. I was insulted to think you would try to charge me such an outrageous price for such a basic repair. I will probably not come back to the Ryan Auto Mall to get abused again. I initially came to you to support a local business here in Buffalo. Robert A. Hopman More

I brought my Jeep in for service on a recall, to have the oil changed and to have a small dent repaired that was there when I bought (from Morries across street). Customer service is bar none! I KNOW that i oil changed and to have a small dent repaired that was there when I bought (from Morries across street). Customer service is bar none! I KNOW that i can call Aaron and he'll not ony take care of me but he'll have HONEST answers. Work done was coordinted between the dealership and collision locations and I was kept in the loop at all times. Ryan is my new dealership!! Won't go back to Morries!! More

We have purchased two new vehicles from Ryan Auto Mall and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is grea and have been very pleased with all of the help with purchasing and maintenance. Every department has been more than helpful. The follow thru is great More

I was in for a oil change. The team at ryan did a I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. I was in for a oil change. The team at ryan did a great job as always. The visit was quick and they had me on my way.Keep up the good work. More

I decided to add a set of side steps to my Jeep Liberty, I was scheduled for a 10:00 AM appointment was greeted by a very polite Aaron Grefsrud who had all the paper work ready for the installation of the s I was scheduled for a 10:00 AM appointment was greeted by a very polite Aaron Grefsrud who had all the paper work ready for the installation of the side steps. The work was done with in the time I was told it would take to do the install the sidesteps looked great on my my Jeep and with in and hour and a half I was on my way. More

I brought in my 2012 Denali for an oil change and rotation. Never having been there before, I went to the wrong building. After telling the mgr what I needed done, I went to the waiting area. Within rotation. Never having been there before, I went to the wrong building. After telling the mgr what I needed done, I went to the waiting area. Within 5 minutes the mgr found me and told me I needed a synthetic blend oil which they didn't have. I appreciated his honesty as I imagine other places may have just put in regular oil and sent me on my way. Luckily the mechanic hadn't drained the oil yet and the mgr directed me to the correct Ryan Chevrolet/Cadillac bay where they had the oil I needed. (Very friendly mgr at the 1st place I stopped! Sorry, didn't get his name) Within 10 minutes they had my truck in to service it. While waiting for it, the mgr came out and told me that the tread wear was the same on each tire and I didn't need to rotate them. I had never heard this before and was just going by the old "rule of thumb" of rotating every 7,500 miles. He said he would do it for me but I was wasting my money. I guess I'm still a little unsure of this and will check into it with the dealer I bought it from last November to get their opinion. But I appreciated his opinion and trust he was correct. And loved saving a few bucks! (I just bought this vehicle new late last year and this would have been the 1st rotation.) I am VERY pleased with the way I was treated at both places. Very friendly, fast and efficient and I plan on coming back in the future. Thank you! Regards, Gregg PS I just looked at my invoice and the Service Advisor on it is Aaron Nylin. More

Routine service visit--oil change and inspection, found some other minor issues so that was good! Seemed to add up price-wise but not unexpected! some other minor issues so that was good! Seemed to add up price-wise but not unexpected! More

Excellent service. I went for the first oil change and inspection. I saw Scott was working and went to say hi. He went back to the service dept and said he was taking care of my visit. This was so wond inspection. I saw Scott was working and went to say hi. He went back to the service dept and said he was taking care of my visit. This was so wonderful for me. It was fun to visit and feel I was spending time with friends. Thank you to all. More

I called to see if the service area was busy for an oil change and they were not, so I just stopped in. I had received an email & letter from them and realized my oil needed to be changed! Nice to be rem change and they were not, so I just stopped in. I had received an email & letter from them and realized my oil needed to be changed! Nice to be reminded. They were quick and helpful. I really like that you can get a nice car wash too, that's a really nice added benefit for less than a buck! More