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Rydell Chevrolet Inc
Waterloo, IA
70 Reviews
Rydell Chevrolet is part of the Rydell Dealership Group which includes over 80 stores across the United States. Rydell group is the largest dealership group in the country whose dealerships have different individual ownership but operate under the same Vision, Mission, and Philosophy.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 70 reviews
March 19, 2022
This is the second vehicle I have purchased from Rydell. All of the staff is so friendly and answered all of my questions. If I ever need another vehicle Rydell is the first and only place I will shop. Dawn All of the staff is so friendly and answered all of my questions. If I ever need another vehicle Rydell is the first and only place I will shop. Dawn was the best person to work with along with Jordan! More
by mobleybarb
Employees Worked With
Dawn
March 18, 2022
My experience buying a car from Rydell was great! Dawn was very accommodating and reassuring and made me feel very comfortable. Would 100% recommend seeing her for your next purchase! Dawn was very accommodating and reassuring and made me feel very comfortable. Would 100% recommend seeing her for your next purchase! More
by Maddi
Employees Worked With
Dawn
March 12, 2022
Dawn is a great sales women she has sold me my last 2 trucksshe is very good at what she does ,got me a very good price on my trade in and met all my expectations keep up the great work.will be. Ack to b trucksshe is very good at what she does ,got me a very good price on my trade in and met all my expectations keep up the great work.will be. Ack to buy my next one and get my wife a new car. More
by Dana.halbfass
Employees Worked With
Dawn Tomson
January 06, 2022
We are happy with this dealership because when ever we have a problem with a vehicle and a deadline. They have been able to come through for us making the repairs. Let alone we have been able to come t have a problem with a vehicle and a deadline. They have been able to come through for us making the repairs. Let alone we have been able to come together when buying a new vehicle on price from them. More
by bmsmith33
Employees Worked With
Monty
December 11, 2021
Clean and friendly dealership. Dawn my salesperson was excellent! She answered all my questions and walked me through the whole buying experience. excellent! She answered all my questions and walked me through the whole buying experience. More
by Becca
Employees Worked With
Dawn, Kyle
September 15, 2021
Fast friendly service. They had my 2015 Corvette on the showroom floor when I got there. Great bunch of people to work with. I bought my Corvette and was on the road home in an hour. Very happy with Ryd showroom floor when I got there. Great bunch of people to work with. I bought my Corvette and was on the road home in an hour. Very happy with Rydell Chevrolet. More
by gharter51olduckhunter51
Employees Worked With
Wyatt
September 10, 2021
Very nice people to work with. Quick and to the point when answering any questions. Excellent at explaining everything as far as how their process works and won’t push you to buy or push to sell you extr when answering any questions. Excellent at explaining everything as far as how their process works and won’t push you to buy or push to sell you extras, yet will gladly inform you on the options they have to offer. More
by Dalton
Employees Worked With
Adam
July 29, 2021
We bought a used Cadillac from them with low miles but we paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we ha paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we had a bumper to bumper warranty for 90 days when I pointed out a noise in the front driver's side of the car before purchase. Took the vehicle home and drove it for a bit and the noise became an obvious problem. When I contacted Rydell about the issue initially a female stated if we had put on over 3000 miles the warranty was expired. We had not, but scoured the paperwork we had been given which indicated 90 day warranty, but never found any indication of this 3000 mile limitation. Subsequently I was told by Tyler from Rydell I had to take to a dealership they were affiliate with which is 50 miles from our home. Took it there and they informed us they could only 'evaluate' it and then we would have to bring back again for any actual repairs if they were 'approved' by Rydell. Tyler then informed me once the issue was found that the warranty would not cover it. I asked for a call back from the manager or owner. Jeff Smock did return my call and indicated he felt like we had been mishandled, however he was unsure if he could resolve to our satisfaction as the repairs were too costly. He indicated we should try a local mechanic in our area that we trusted to see if we could resolve. The issue was with electronic shocks which are quite costly. Rydell would not pay for the replacement costs, only a portion of them or the 'non-electronic' shocks. We opted for the 'non-electronic' shocks since it was the option they would cover, however, now we have an annoying 'service suspension' indicator that remains on at all times. Very frustrating. More
by BK
Employees Worked With
John, Tyler, Jeff
