Rydell Chevrolet Inc

We bought a used Cadillac from them with low miles but we paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we ha paid a premium as they were not willing to negotiate. We paid cash and had no trade-in for them to deal with. Told by salesman, John S., that we had a bumper to bumper warranty for 90 days when I pointed out a noise in the front driver's side of the car before purchase. Took the vehicle home and drove it for a bit and the noise became an obvious problem. When I contacted Rydell about the issue initially a female stated if we had put on over 3000 miles the warranty was expired. We had not, but scoured the paperwork we had been given which indicated 90 day warranty, but never found any indication of this 3000 mile limitation. Subsequently I was told by Tyler from Rydell I had to take to a dealership they were affiliate with which is 50 miles from our home. Took it there and they informed us they could only 'evaluate' it and then we would have to bring back again for any actual repairs if they were 'approved' by Rydell. Tyler then informed me once the issue was found that the warranty would not cover it. I asked for a call back from the manager or owner. Jeff Smock did return my call and indicated he felt like we had been mishandled, however he was unsure if he could resolve to our satisfaction as the repairs were too costly. He indicated we should try a local mechanic in our area that we trusted to see if we could resolve. The issue was with electronic shocks which are quite costly. Rydell would not pay for the replacement costs, only a portion of them or the 'non-electronic' shocks. We opted for the 'non-electronic' shocks since it was the option they would cover, however, now we have an annoying 'service suspension' indicator that remains on at all times. Very frustrating. More

very friendly employees. traveling and needed an oil very friendly employees. traveling and needed an oil change. dropped our trailer and we were second in line. 40 minuets and we were back on the roa very friendly employees. traveling and needed an oil change. dropped our trailer and we were second in line. 40 minuets and we were back on the road More

Dawn was pleasant to work with and did an excellent job assisting us purchasing our new truck. She was able to address all of our questions and followed up after the sale was complete. We were very satisf assisting us purchasing our new truck. She was able to address all of our questions and followed up after the sale was complete. We were very satisfied customers! More

Dawn and Beau both did great job helping me selecting a vehicle and explaining me and answer all my question. Great team players great day vehicle and explaining me and answer all my question. Great team players great day More

Dawn did a great job. This is our second purchase from Rydell and we worked with her both times. She is starting to feel like family. She has a great understanding of the Chevy product lines and makes su Rydell and we worked with her both times. She is starting to feel like family. She has a great understanding of the Chevy product lines and makes sure to point out all of the options available. I can't see us going anywhere other then Rydell. More

Dawn was a pleasure to work with from the first hello to the end of the deal. She was a straight shooter and very knowledgeable about the vehicles we were looking at. We've purchased a lot of vehicles in the end of the deal. She was a straight shooter and very knowledgeable about the vehicles we were looking at. We've purchased a lot of vehicles in our time and she was the most helpful and professional that we've ever dealt with; and the hugs at the end were a nice, personal touch. She's a keeper! More

Dawn was a great and knowledgeable sales representative. She had answers for all of my questions. She was polite and courteous and none to pushy. I look forward to purchasing my next car with her. She had answers for all of my questions. She was polite and courteous and none to pushy. I look forward to purchasing my next car with her. More

Dawn was excellent to work with. First vehicle i came to get i didn’t like but came back and found the perfect one! Very easy to work with and not pushy at all. Understood that i didn’t like the first vehic get i didn’t like but came back and found the perfect one! Very easy to work with and not pushy at all. Understood that i didn’t like the first vehicle i tried and helped me find the perfect fit. Thank you so much. Also believe Ryan was the managers name. Wonderful to work with as well. Definitely will be coming back for our next vehicle! More

My wife and I were in need of two new vehicles and had a specific budget in mind. We were worried because we still had a little to pay off on both of our previous vehicles. We sat down with Dawn Tomson as o specific budget in mind. We were worried because we still had a little to pay off on both of our previous vehicles. We sat down with Dawn Tomson as our saleswoman, and she laid it all out for us. The vehicles we wanted to look at were cleaned, parked up front, and warmed up(this was February!). We ended up purchasing our two great vehicles! Thanks Dawn and Rydell Chevrolet. More

Jeff Haight was awesome to work with! I told him exactly what I wanted and he went out of his way to get it for us. Great Customer Service! Also shoutout to Kyle the sales manager for his great service as w what I wanted and he went out of his way to get it for us. Great Customer Service! Also shoutout to Kyle the sales manager for his great service as well! More