Rydell Chevrolet Northridge

Quality Service Experience My third Equinox...all from Rydell, will get a fourth. Good cars without a good service experience is bad business. Rydell in Northridge and Dave J My third Equinox...all from Rydell, will get a fourth. Good cars without a good service experience is bad business. Rydell in Northridge and Dave Joslyn make it all work just fine. Worth the drive for me!!! More

Great experience Thank you to these 2 men for working late and helping us with our purchase. Also to Christina Valenzuela for her online help. We had a great experienc Thank you to these 2 men for working late and helping us with our purchase. Also to Christina Valenzuela for her online help. We had a great experience and will definitely be back for another purchase. Thanks again and much appreciated. More

Everything went smooth from sales to finance Everyone was on there game made me feel very comfortable would tell my friends,alway got my cars from rydell I know I'm in good hands. Everyone was on there game made me feel very comfortable would tell my friends,alway got my cars from rydell I know I'm in good hands. More

Service Great customer service, felt welcomed. Jim Murphy made sure my vehicle's needs were met and taken care of. Received my vehicle back as promised. Great customer service, felt welcomed. Jim Murphy made sure my vehicle's needs were met and taken care of. Received my vehicle back as promised. More

horrible sold me truck in 2008 that 2 days after I took it in for service I almost killed myself because the steering column locked, there was 18,000 worth of sold me truck in 2008 that 2 days after I took it in for service I almost killed myself because the steering column locked, there was 18,000 worth of damage to the frame and still fixed and didnt total it, when i complained they sent me a bankruptcy letter and changed DBA, washing their hands of it... so i then decided to take another chance almost 10 years later and the service is horrible they ran my credit so many times they made it impossible to get approved. not to mention I have a chevy now that has been in the shop probably every other month this year. horrible exeprience More

Lied to Do not trust anyone at this dealership. Two sales people and a manager gave me the wrong information that is now going to cost me an additional $1,500 Do not trust anyone at this dealership. Two sales people and a manager gave me the wrong information that is now going to cost me an additional $1,500. I went in to look at a Volt. After sitting in one, I decided I did not like it. The sales person, Jose, encouraged me to sit in a Bolt. I was never keen on buying an all-electric vehicle. I drive far for work and thought it would be too stressful to not have any gas to rely on. The sticker read 10 hour charge from empty on a 220v outlet. When I asked the salesperson how long to charge in 110V home outlet he answered 12 hours. I pointed out that the sticker said 10 hours on a 220V, was he sure it was 12 for an 110V? He said yes. That was definitely doable. I went back a couple days later to test drive the car. I had a new salesman this time, Bubba. When asked the same question, he reported 10 hours to charge from empty to full in an 110v outlet. I figured how can 2 salesman be wrong? Oh boy was I wrong. I fell in love with the car and purchased it. The next day, I was reading the owner’s manual and to my surprise saw that it takes 50 hours to charge in an 110v outlet. I called Rydell and spoke to the manager, Rick. Rick was quick to answer that his salesmen were correct, that it takes 10-12 hours to charge. When I read him the excerpt from the manual, he claimed that he never took the battery test but the salespeople had. He was going to “research” it and call me back. I know the Bolt is a new car, but the dealership should know these important details and be well trained before trying to sell to customers. Bubba didn’t even know where the car was made. He told us it was made in Wisconsin…really? Wisconsin plant has been closed since 2009. So, to be able to drive my car to work more than 2 days in a row I need to install a 32Amp car charger at home. The charger costs $600 and installation is $950. If I had known this, I may not have purchased the vehicle. I feel very much lied to and cheated. EVERYONE at the dealership should know the ins and outs about their product, especially a manger. I have put in a complaint to Chevrolet Care Experience Center. But, seems like they don’t mind if their dealerships lie to customers. They commented that they don’t get involved in these matters. So, what is a “Care Experience Center” there for? I am very disappointed in this car buying experience and will never buy a car from Rydell again. More

Horrible Sales Condultants & Managers Wed Rydell should be ashamed of this place. He would flip-out if he knew what was happening under his name, even though this is just a franchise. Sa Wed Rydell should be ashamed of this place. He would flip-out if he knew what was happening under his name, even though this is just a franchise. Sales people don't//never call you back. I am a returning Chevrolet owner, trying to purchase another. When I finally hit the Mgr. Danny, he promised to call me back and didn't. I was ready to purchase. So stupid. Hard 2 run a business this way, worst of ALL.... youare RUINING the RYDELL name! More

DONT BUY Only an uneducated or lazy person buys from this place.... They are not cheap... Take there advertised price to any other place like Keys on Van Nuys Only an uneducated or lazy person buys from this place.... They are not cheap... Take there advertised price to any other place like Keys on Van Nuys and you will get a better deal FOR SURE!! No haggle pricing is BS. More

Unacceptable I went to go buy a new 2016 Chevy Camaro 2SS and I wasn't greeted properly. I tried to talk to the manager and he was completely disrespectful. He tre I went to go buy a new 2016 Chevy Camaro 2SS and I wasn't greeted properly. I tried to talk to the manager and he was completely disrespectful. He treated me like I wasn't a valuable customer because of my age. I'm 19 and I make more money than that guy will make in his lifetime! If anybody there would've taken the time to actually help me out they would've sold me the car. The sales team there is just like any other Chevy... terrible. After my horrible test drive with a salesman who had clue about the car... he sat me down to talk prices and basically tried to scam the xxxx out of me. I know how much that car is worth! Anyways I tried to give them another chance as I saw a used version of the 2016 2SS on their lot with 2,000 miles on it. They insisted that it was new and that I would get a better deal with their incentives if they listed it as new rather than used. That's absolute xxxxxxxx considering they wanted full price! A car loses it's value, as much as %11 with depreciation as soon as its driven off the lot. So they basically just try to screw any idiot they can... if they fired everyone there especially management... they would have more sales. American car companies aren't doing so well, I wonder why?! Customer satisfaction is key and it's funny how on their website they're rated nearly 5 stars and eveywhere else I look they're hardly rated 3/5. All I can say is xxxx American car companies I could get a better deal on an m4 BMW or a c63 amg Mercedes. Forget giving any American car company your business... they're unprofessional and that's why they don't make sales and have to take government bail outs all the time. DONT GO TO THIS DEALERSHIP, WASTE OF TIME! More

unbelievable This is the place to go if you are looking for excellent customer service and no bull. When they tell you that you are getting the best price right up This is the place to go if you are looking for excellent customer service and no bull. When they tell you that you are getting the best price right up front, you better believe it. All of their cars show their best price with all the discounts and rebates available, you get to see what the store's discount is and what the rebates are on every car, they don't hide anything from you, they even show you the invoice without you having to ask for it. I realized that you always pay less than the invoice price here, nobody else does that. There's no negotiating here they tell you that from the beginig, they don't waste people's time. If you know what you're buying and don't need to look at 5 different cars, you'll be in and out of there in 2 hours. No one tries to sell you something you don't want, the salesmen don't get paid commission so they have no reason to sell you something you don't want. The salesmen here treat you like family and are very knowledgeable and helpful. I saw some complaints about some sales reps on some of these reviews but these guys that are being mentioned don't sound familiar, I've been buying cars from this place for over 10 years and have never had a bad sales rep. The only thing I can think of is that you were helped by a new sales rep that obviously used to work in a whole different environment like all the other dealerships. It will probably take some time for these new guys to get the hang of this place, but im sure they'll do just fine. Its hard not to be polite and respectful when you have 20 other guys working with you doing that every day with every customer that walks in. Best place to buy a car. More