Rydell Chevrolet Northridge - Service Center

Joe was amazing and got my daughter's Volt back days before it was promised. I will return for sure. before it was promised. I will return for sure. More

It takes too long to fix the problem and didn’t check if problems solve and we pick it before arriving home problem starts again we had to take back to dealer problems solve and we pick it before arriving home problem starts again we had to take back to dealer More

It is hereby acknowledged that Ken Moore rendered services in a manner that was exceptionally helpful, profoundly knowledgeable, and consistently professional. His conduct exemplified the highest sta services in a manner that was exceptionally helpful, profoundly knowledgeable, and consistently professional. His conduct exemplified the highest standard of customer service. In the course of pursuing necessary work under an existing insurance and warranty arrangement, a process that is, by its very nature, procedurally burdensome and resistant to approval. Ken undertook extraordinary measures beyond the customary scope of duty. Through his diligence, persistence, and attention to detail, he facilitated the successful approval of work that otherwise may not have been authorized. More

They did have my truck on time ready and the work was done properly on the same date without appointment done properly on the same date without appointment More

FERNANDO IS REALLY GREAT AT SETTING MY APPOINTMENTS AND GETTING MY VEHICLE BACK AT A REASONABLE TIME. GETTING MY VEHICLE BACK AT A REASONABLE TIME. More

Everyone in Reid was nice, polite quick service. And let you know how long would it take?And what is the issue And let you know how long would it take?And what is the issue More

Very good service, we were in for a recall and it was taken care of promptly. taken care of promptly. More

Chris is friendly and courteous upon arrival for Service. Very Professional. Great Advisor Rep. Hope to use him again, on our car Services. Very Professional. Great Advisor Rep. Hope to use him again, on our car Services. More

I was very frustrated and disappointed with Rydell’s service process. While I had a positive experience with the sales department, that did not carry over to the service division. First, I waited t service process. While I had a positive experience with the sales department, that did not carry over to the service division. First, I waited two weeks for a scheduled appointment. That’s a long time to wait for an issue that may render a vehicle dangerous or underivable. My issue was in the suspension and, while I didn’t expect that to be the case, neither could I rule it out. The scheduler attributed the delay to Rydell’s popularity in taking on customers from other dealerships. I find that difficult to believe. After arriving promptly at 8 AM on Tuesday, the service rep openly scoffed at the idea that my car would be evaluated that day stating, “the appointment is only for drop-off.” Really? You have ALL DAY and can’t complete a 20 minute evaluation for a problem that’s so obvious I can pinpoint it’s location from the driver’s seat? Then what did I wait two weeks for? He speculated they’d have an answer by “by Thursday but possibly Friday.” Having just had surgery, I had no driving planned, and told the rep that I could wait until Friday if necessary; but also that I had important medical followups the next week. By Friday AFTERNOON, I still hadn’t received an update, so I messaged the service rep and reiterated that I needed to be back in my vehicle by Tuesday — that is, a full week after I dropped it off. He responded that they would “do our best!”, which is exactly what he had said the previous week. On Tuesday MORNING, I was told by the rep that I should “have an update later.” By Tuesday EVENING, still waiting, I informed the rep that I would be picking my vehicle up on Wednesday, regardless of whether it had been evaluated or not, so to please be prepared for that. (I received no response.) Finally, LATE WEDNESDAY AFTERNOON, I received a message from Rydell saying that they had identified the problem, parts had been ordered, and that my car could be picked up at any time. When I arrived, the service rep with whom I had been communicating barely acknowledged my existence, did not apologize for repeatedly missing understood deadlines, nor explain to me what was wrong with my car. He simply waived me over to the cashier’s desk, where all of the employees were (predictably) engrossed in their phones. When I asked them what the results of the evaluation were, they simply said to check my paperwork. Never, ever, ever have I picked up a vehicle from service and NOT had someone personally delineate the work. Even the shadiest mechanic has the decency to make stuff up. The service rep did awkwardly run out to the driveway while I was waiting for receipt of my car and shout “goodbye!”, likely in anticipation of this review. But it was hardly sincere, as he sure as heck wasn’t interested in me any point during the time they were holding my car hostage. All in all, my vehicle sat on Rydell’s lot for OVER A WEEK while they did absolutely nothing with it. I could have simply kept the car and driven it during that time, and NOT missed any medical appointments. That’s not simply “being busy”. That’s bad management — exceptionally bad management. Combined with the performance of the office staff, this was, in totality, the worst automotive service I have ever received anywhere, dealership or otherwise, including from those that didn’t actually fix anything. Look, you can be rude and dismissive and still provide excellent service. Or you can be pleasant and attentive and provide bad service, and either way keep customers. But you can’t be rude, dismissive AND provide bad service. Rydell was all of that, so I do not plan enjoining them for service or sales again in the future. More

Chris was fantastic, he was very communicative and proactive. Managed my expectations and was very prompt. proactive. Managed my expectations and was very prompt. More