Rydell Chevrolet Northridge - Service Center

Excellent costumer services,I get my appointment for the next day,my car was ready before one hour and a half. next day,my car was ready before one hour and a half. More

I am beyond disappointed and frankly furious with the way I was treated at this dealership. From the moment I called to schedule an appointment, the red flags were obvious. The receptionist informed me there I was treated at this dealership. From the moment I called to schedule an appointment, the red flags were obvious. The receptionist informed me there were no openings for over a week—fine, I waited. But when I finally brought my truck in, I was told by the service consultant that they wouldn’t even look at it for another 5 to 7 days. Are you serious? Why even have an appointment system if your idea of “service” is letting a customer’s vehicle sit in your lot for a week untouched? Why not have people bring their vehicles in when you’re actually ready to work on them? That’s basic logistics and customer respect—something clearly lacking here. When I questioned this absurd and completely inefficient process, I was rudely dismissed. The service consultant brushed me off like I was an inconvenience for daring to ask for a reasonable explanation. His response? “That’s just how we do things.” No effort to explain, no accountability—just a smug suggestion to take my vehicle elsewhere. In fact, he literally gave me the name of another dealership, like my business meant absolutely nothing. Well, message received loud and clear: Rydell Chevrolet does NOT value its customers, does NOT believe in good customer service, and has NO problem sending people away instead of trying to resolve an issue or provide even basic respect. This is hands down the most infuriating and unprofessional experience I’ve had at any dealership. If you care about your time, your vehicle, and being treated like an actual human being, take your business somewhere else. Anywhere else. More

Offer a loaner/rental for lifetime customers regardless of the age and mileage of car of the age and mileage of car More

Chris in the service department was thorough and professional,. Answer all my questions about my recall repair. professional,. Answer all my questions about my recall repair. More

From the beginning it was not very pleasant for me they informed me that it would take two days to diagnose my car and it took seven days the raite they gave me at home was a worker with the van all dirty informed me that it would take two days to diagnose my car and it took seven days the raite they gave me at home was a worker with the van all dirty inside it was disgusting and I could never get a rental car they informed me one day of Release that they are going to deliver it to me and it jumped until the next day I without a car it was very frustrating More

Freddy and Bob were great to deal with. Have bought many many vehicles from Rydell. We will continue to buy from them as long as we live in the area. Have bought many many vehicles from Rydell. We will continue to buy from them as long as we live in the area. More

Everything was good no problems to add. Thanks for everything and I will see you soon, Thanks for everything and I will see you soon, More

I think the service was good. I am not sure if I needed the changes in transmission and other fluids. Just needed an oil change, but good service. I did not have to wait long. I am not sure if I needed the changes in transmission and other fluids. Just needed an oil change, but good service. I did not have to wait long. My service provider Mike was very good and helpful. More

We have made several purchases from this dealership and have always taken the vehicles back to the service center. Dave (Joslyn) is the best! Very friendly, knowledgable and stays on top of the service let have always taken the vehicles back to the service center. Dave (Joslyn) is the best! Very friendly, knowledgable and stays on top of the service letting us know the progress. Joe also helped out when we first arrived and was very friendly and helpful as well. We will always call him first when we need to schedule an appointment. More

I had my Camaro’s transmission oil exchange done. I was very pleased with the entire procedure. I was very pleased with the entire procedure. More