Rydell Chrysler Dodge Jeep RAM

Down right disrespectful AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the tru AS FAR AS A STEALERSHIP GOES, THIS ONE TAKES THE CAKE. Back in July, I saw a truck they had that I liked. I made phone calls inquiring about the truck and they said that it was available. I wanted to make sure my trip there wasn't a waste, as I am coming from Orange County(2 hours away). My sales rep name was William. Overall, he was a nice guy and stated that Rydell's customer service was their number one priority. During the test drive, I noted to William that it has a little shimmy in the steering wheel driving. I'd figure a quick balance would fix the problem. I bought it that very day. I explicitly told him my intentions with the truck as I will be turning the truck into a pre-runner. It went straight to the fab shop in Anaheim called SSBuilt the very next day. About a month and a half later, I get a phone call from Sam. Sam is an assistant manager from the used sales department. In our conversation, Sam said that the truck needed to be weigh before I can get my license plate from the DMV. He said that and I quote, "they will do anything they can to get the truck weighed, including driving down to SSBuilt to pick up the truck to get weighed." I gave SSBuilt a notification that Rydell will be contacting them to pick up my truck. Weeks go by without any word. I then had to reach out to William, my sales rep, to find out what is going on. I found out that Sam made nothing but broken promises and lies. Now irritated, William tells me that I can get the truck weighed and Rydell will reimburse me. William states that all he needs are pictures of the weight certificate. I do as instructed and send him the pictures. It is now less than 1 month before my temporary license plates expire. William now comes back and tells me I have to send in the hard copy weight certificate. Now furious, I am making MULTIPLE phone calls to Rydell about my situation. There is a clear lack of communication or miscommunication to say the least. Regardless, I send in the hard copy of the weight certificate. Around the same time, I get a phone call from the Sales manager, John. He was quick to apologize and made more broken promises. He told me he will be sending me a $100 gift card for my troubles. A couple of days after, my truck was getting finalized. During the alignment of the new suspension, they found out that my water pump was leaking badly. I ended up having to drive back to the stealership and drop off the truck for warranty work. Thankfully, Rydell came through and replaced it. However they did a VERY poor job. I gave them a list to go over such as vibration in the steering wheel, stain on the speedometer cover from when I bought the car, using OEM fluid, etc. The only thing they did was replace the water pump. They did not top off the coolant that was lost during the replacement. They simply address the vibration by saying due to the modifications, they couldn't pin point it. Even when I explicitly told them it was a balancing issue, which I fixed by going to Firestone. Nancy, who is in charge of repairs, told me she would send me a new plastic cover to my house as they couldn't take care of it there. I still have not received the cover. When I was there to pick up the truck, I made an effort in talking to John, Sales manager. He said he will ship my $100 gift card in a couple of days. To this date, I still have not been reimbursed for my time or cost in weighing the truck or received the $100. I have called multiple times to Rydell and left voicemail to Nancy and John. They have not gotten back to me at all. I am VERY disappointed in this stealership. I have dealt with other dealerships in the past and this one is the most unprofessional dealership I've encountered. As a professional business, they need to be the experts in the automotive sales. A client should NOT have to baby sit and reach out to them daily to make sure that there is progress being made on their behalf. And most of all, a business should never make broken promises and down right lie. More

Great Customer Service!!! After a terrible customer service experience at Russel Westbrook I decided to go to Rydell in San Fernando. This place is awesome!!! Ricardo was my se After a terrible customer service experience at Russel Westbrook I decided to go to Rydell in San Fernando. This place is awesome!!! Ricardo was my service advisor and I couldn’t be happier with his customer service. Thank you to everyone in the Rydell Service dept. in San Fernando!!! More

Great deal Jon did a great job selling us a new Jeep Cherokee. He took the time to show us a few SUV's . When it came to price for our trade in he did a great j Jon did a great job selling us a new Jeep Cherokee. He took the time to show us a few SUV's . When it came to price for our trade in he did a great job of twisting the managers arm to get us some more for our car. When it came to the new car, he took the time to show us how everything worked. Thanks Jon. More

Absolute Zero Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but st Four inquiries on purchasing a new truck and ZERO response. I asked that they NOT place me on their email list and I started receiving emails, but still no response on my inquiries. Based on their attitude toward customers even before sales, I recommend everyone stay far away from this dealer. More

Go Elsewhere! For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. For the past 22 days I've been trying to get help on a truck we leased 4 months ago, we keep getting ignored and/or being placed with other managers. Very disrespectful, nobody wants to do their job. It's too bad we have to deal with them until our lease runs out, but for sure we will not be repeat customers here. More

DODGE CHALLENGER REDEYE!!!! Sales Consultant: MENA WASIF . THANK YOU SO MUCH FOR MY CHALLENGER REDEYE. THE PROCESS WAS SMOOTH. AND SHOWS YOUR A GREAT PERSON TO WORK WITH. Sales Consultant: MENA WASIF . THANK YOU SO MUCH FOR MY CHALLENGER REDEYE. THE PROCESS WAS SMOOTH. AND SHOWS YOUR A GREAT PERSON TO WORK WITH. More

Relaxed, no pressure buying experience Was a relaxed buying experience, huge inventory of cars to choose from. They give you their best price upfront so you skip all the back and forth nego Was a relaxed buying experience, huge inventory of cars to choose from. They give you their best price upfront so you skip all the back and forth negotiating, leaving there knowing you got the best possible deal available. More

ABSOLUTE NIGHTMARE THE WORST experience I've ever had with a car service ever in my life. Bought a $60,000 Hellcat here. Had to come back 3 times with the same check eng THE WORST experience I've ever had with a car service ever in my life. Bought a $60,000 Hellcat here. Had to come back 3 times with the same check engine light problem which they were unable to fix. First time, one of the girls, Liz, accused me of installing "after market parts" into the car, which was absolute BS and tried to charge me $300 to re-install the firmware. When I refused to accept that, they just cleared the check engine light code and sent me home. (not to mention that Liz was very eager to ask me to give her 10 stars when I get a satisfaction survey email) Of course a week later the light came back. This time I was talking to Stephanie, I explained to her that the code is associated with the fuel pumps, which likely need to be replaced (after doing a simple google search for the code). The car was sitting there, outside (got it back looking like it was sh*t on) for 3 weeks. This is not a $5000 used car. it's a $60K premium car. Would it hurt to hose it down before returning to customer? I should get it back in at least the same condition I brought it in. Again, it's a $60,000 vehicle and they just toss it back to me with a layer of thick dried up dirt on it even though there's a bunch of guys washing cars for new customers in the same garage. When I lost my nerve and started inquiring, it turns out that nobody touched the car for 2 weeks until I started complaining, and then they proceeded to replace the wrong part, apparently cleared the code, and sent me home. Of course, the code came back again. This time I took it to Glendale instead, where they fixed the problem within 24 hours (and for those curious, yes, of course it was the fuel pumps, which they replaced) At the same time, I had a plastic cover on the bottom of the car that needed to be replaced. Although I went to great lengths to explain to Stephanie exactly which part was broken, and I even had a printout of the part name AND AN IMAGE OF IT, I found out a month later that they returned the car to me without fixing anything, with a hole under my engine. Everybody in the shop has a crappy attitude and acts as if the customer isn't even there. After I complained, I turned around to see Freddie (I made sure to take their names this time) laughing behind my back. I guess I was just another inconvenience for them to laugh off. During this entire nightmare, I was told several times by several different people that they would call me back. BUT NOBODY EVER CALLS BACK. The service girls run around with their iPads but when they tell you they will give you an update on your car before the end of day, don't expect to hear back. They never do. I always had to call and ask. After I complained to the owner of the dealership, I was told someone would call me the following Monday, of course nobody called. I had to demand their attention once more to get anyone on the phone. I filed a complaint with Dodge and am in talks with a lawyer, since my car spent a total of over a FULL MONTH at this place and they DIDN'T FIX ANYTHING. I went through so much trouble asking for favors, taking time off work and not being able to get around without a car. A month of sitting outside in the dirt and the car was returned to me untouched. I will never return here again (which sucks because Glendale is a much longer drive, but it's worth it a million times to avoid this place at all costs). More

Thank you for my 2018 Dodge Demon Challenger B-5 Blue. Big thank you goes out to James Booth ( Sales Manager) and Eddy Ontiveros, (Finance Manager), for all your help and understanding on the Demon deal. Big thank you goes out to James Booth ( Sales Manager) and Eddy Ontiveros, (Finance Manager), for all your help and understanding on the Demon deal. More

The staff is awesome. Everyone is well knowledgeable of inve Awesome staff. Awesome management. Great attitude. Clean dealership. It was a pleasure working with Eddie and Francisco for both purchases. Keep up th Awesome staff. Awesome management. Great attitude. Clean dealership. It was a pleasure working with Eddie and Francisco for both purchases. Keep up the good work everyone. The staff at this dealer will go out of their ways to make a customer meet their vehicle purchasing experience Golden! Good job to everyone. More