THE WORST experience I've ever had with a car service ever in my life. Bought a $60,000 Hellcat here. Had to come back 3 times with the same check engine light problem which they were unable to fix. First time, one of the girls, Liz, accused me of installing "after market parts" into the car, which was absolute BS and tried to charge me $300 to re-install the firmware. When I refused to accept that, they just cleared the check engine light code and sent me home. (not to mention that Liz was very eager to ask me to give her 10 stars when I get a satisfaction survey email)
Of course a week later the light came back. This time I was talking to Stephanie, I explained to her that the code is associated with the fuel pumps, which likely need to be replaced (after doing a simple google search for the code). The car was sitting there, outside (got it back looking like it was sh*t on) for 3 weeks. This is not a $5000 used car. it's a $60K premium car. Would it hurt to hose it down before returning to customer? I should get it back in at least the same condition I brought it in. Again, it's a $60,000 vehicle and they just toss it back to me with a layer of thick dried up dirt on it even though there's a bunch of guys washing cars for new customers in the same garage.
When I lost my nerve and started inquiring, it turns out that nobody touched the car for 2 weeks until I started complaining, and then they proceeded to replace the wrong part, apparently cleared the code, and sent me home. Of course, the code came back again. This time I took it to Glendale instead, where they fixed the problem within 24 hours (and for those curious, yes, of course it was the fuel pumps, which they replaced)
At the same time, I had a plastic cover on the bottom of the car that needed to be replaced. Although I went to great lengths to explain to Stephanie exactly which part was broken, and I even had a printout of the part name AND AN IMAGE OF IT, I found out a month later that they returned the car to me without fixing anything, with a hole under my engine.
Everybody in the shop has a crappy attitude and acts as if the customer isn't even there. After I complained, I turned around to see Freddie (I made sure to take their names this time) laughing behind my back. I guess I was just another inconvenience for them to laugh off.
During this entire nightmare, I was told several times by several different people that they would call me back. BUT NOBODY EVER CALLS BACK. The service girls run around with their iPads but when they tell you they will give you an update on your car before the end of day, don't expect to hear back. They never do. I always had to call and ask. After I complained to the owner of the dealership, I was told someone would call me the following Monday, of course nobody called. I had to demand their attention once more to get anyone on the phone.
I filed a complaint with Dodge and am in talks with a lawyer, since my car spent a total of over a FULL MONTH at this place and they DIDN'T FIX ANYTHING. I went through so much trouble asking for favors, taking time off work and not being able to get around without a car. A month of sitting outside in the dirt and the car was returned to me untouched. I will never return here again (which sucks because Glendale is a much longer drive, but it's worth it a million times to avoid this place at all costs).