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Rye Ford

Rye, NY

4.5
462 Reviews

1151 Boston Post Road

Rye, NY

10580

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462 Reviews of Rye Ford

August 13, 2022

I now understand why they are no longer a Ford dealership. Their service department has deteriorated over the years. I will never bring a vehicle to be serviced by them again. More

by Dlzhp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Aug 17, 2022 -

Rye Ford responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 12, 2022

I am always welcomed when I arrive for service from the person who takes my car, the person who checks me, and the person who brings me back my car. More

by MJPH17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Aug 14, 2022 -

Rye Ford responded

Thank you! Paula and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Ford .

August 12, 2022

Great sales team. Very friendly and knowledgeable about the cars in the show room. And extremely helpful and made me feel like family. More

by CCMINTERIORS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Sebastian DaCosta
Aug 14, 2022 -

Rye Ford responded

Thank you so much for choosing Rye Ford ! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 12, 2022

Knowledgeable and attentive sales and service team that was great throughout the new car buying process More

by JAMES.ROY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osman Caceres, Sebastian DaCosta
Aug 14, 2022 -

Rye Ford responded

James, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 11, 2022

Very nice facility with a great staff. They took care of me right away and my car was ready on time. I was very satisfied. More

by Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Aug 14, 2022 -

Rye Ford responded

Pete, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Paula met your expectations. Thank you again for choosing Rye Ford , we look forward to having you as one of our valued customers for many more years to come!

August 06, 2022

Great service. Would definitely recommend my friends to buy and service their vehicles there. Thank you Rye Ford. More

by Jm6894
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Aug 08, 2022 -

Rye Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 06, 2022

What a pleasure it was to purchase a Ford Edge for our son’s first vehicle from Rye Ford! Sebastian DaCosta and his staff made our buying experience so smooth with no hassling. Definitely recommend Rye More

by sjd1777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian DaCosta, Michael S
Aug 08, 2022 -

Rye Ford responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope your son enjoys his new Ford Edge. We truly appreciate your feedback!

August 05, 2022

I know Ford’s Bronco construction problems and poor communication are the root cause, but we were left very much in the dark for the 18 months we waited for a bronco. Seems like Rye Ford could have do More

by D
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian DaCosta, Michael S
Aug 11, 2022 -

Rye Ford responded

Thank you for bringing this to our attention, and we're sorry about the lack of communication on our part. If you'd be willing to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. Our goal is to make sure every customer has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 04, 2022

Great communication even with part delivery issues. They fixed the car as soon as they could get the parts. Sadly, the parts took forever More

by SP0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paula Mejia
Aug 04, 2022 -

Rye Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 30, 2022

brought my car in because engine light was on. They said they fixed it and charged $607. The next day the engine light was back on. When I called the technician, Juan Lopez, he didn't take the cal More

by LLL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastion DeCasta
Aug 01, 2022 -

LLL responded

You can start by explaining why you did not take the calls to your technician nor to the service manager, nor respond to the calls until I posted my review. I will attempt once more the reach the service manager to see if you are serious about solving the issue

Aug 01, 2022 -

Rye Ford responded

Mr. Lester Levy, Thank you for the candid feedback on your experience with my staff at Rye Ford. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. I look forward to meeting with you on Wednesday to review your concern and hopefully find a solution. Respectfully, Eric Pagan General Manager Rye Ford

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