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Rye Subaru - Service Center

Rye, NY

4.7
789 Reviews

789 Reviews of Rye Subaru - Service Center

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August 04, 2021

Very poor quality of work. The quality of the technicians at Rye Subaru has declined. Perhaps this is due to new management? Also, the cost of repairs is exorbitant. More

by LREZNIK
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I did not work with any of these people.
Aug 21, 2021 -

Rye Subaru responded

We're sorry that you didn't have a completely satisfying visit and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this. Eric Pagan, General Manager epagan@ryefordsubaru.com

August 02, 2021

The service manager who helped gave me helpful and pleasant service. Every matter I brought up was addressed. I had a very nice experience. Very good all the way through. More

by MKUTZIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Casey Cochran, Farid Ahmed
Aug 02, 2021 -

Rye Subaru responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 30, 2021

Everything from sales to service is a very pleasant experience. Neil is very knowledgeable and honest. Love my lease so much we are going to purchase the car! More

by tiberitn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Neil Downing
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Rye Subaru responded

Thanks for sharing your thoughts about your experience with Neil here at Rye Subaru. We appreciate your business and hope to see you again soon!

July 28, 2021

The service department let me in early so I could make my train, were efficient, polite and nice and completed the work promptly. very satisfied with service department More

by REEDERR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
Jul 28, 2021 -

Rye Subaru responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 28, 2021

Rye Subaru service department is always helpful, friendly, and efficient. Prices are a bit high, but I trust them to do the work correctly and in the timeframe promised. More

by CHRIS@AUDIODOLCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Estrada
Jul 28, 2021 -

Rye Subaru responded

Thank you for your very kind review. Eric and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Rye Subaru.

July 26, 2021

I was happy with the communication with the Service Dept. . My questions were answered, so I understood what was wrong with my car and an estimate of the repair cost. I love my 2008 Outback wagon because it More

by BLOUCKS2013
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Pagan
Jul 26, 2021 -

Rye Subaru responded

Thank you so much for your excellent review, Barbara! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Rye Subaru. Please don't hesitate to reach out if you need anything else.

July 26, 2021

I was promptly attended to, and greeted with courtesy by the service advisor. Upon arrival, the check-in process was very easy. The service was great as always. More

by KENT62LEO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tamar Thomas
Jul 26, 2021 -

Rye Subaru responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Rye Subaru.

July 26, 2021

My daughter got a great lease price for her Subaru Impreza. I am sorry that I didn’t bring my son to lease a car on the same day. She has been very happy with her Impreza. More

by MHTAZBIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annie Amorosana
Jul 26, 2021 -

Rye Subaru responded

Thank you for the kind words! We're so pleased that your daughter is happy with her new Impreza and we will share your comments with our team. Please don't hesitate to let us know if we can be of further assistance. We look forward to serving your family in the future!

July 22, 2021

I am the owner of 7 or 8 outback Love the car the I am the owner of 7 or 8 outback Love the car the dealers two I have dealt with leave much to be desired They did not have me scheduled for my appo More

by MVW1115
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 11, 2021 -

Rye Subaru responded

I am sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? Please contact me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

July 19, 2021

Not happy. Was charged $150 for dealership to road test my Crosstrek and tell me the brakes are fine. Brake pedal is soft and too low. I have a valid warranty which "doesn't cover brakes". I understand it More

by Another Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know, service department
Jul 20, 2021 -

Rye Subaru responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Don't hesitate to get in touch with me directly; Eric Pagan, General Manager. (914) 967 6300 or by email epagan@ryefordsubaru.com.

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