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S & K Buick GMC

Springfield, IL

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255 Reviews

1400 S Dirksen Pkwy

Springfield, IL

62703

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255 Reviews of S & K Buick GMC

June 28, 2020

Got my vehicle fixed and back on the road in a timely matter Overall the service was top notch. Both the service writer Randy and the technician I met were very nice. A second diagnostic check was need More

by Eric Wood
Recommend Dealer
Yes
Employees Worked With
Russell Masten
Jun 29, 2020 -

S & K Buick GMC responded

Eric, Thank you for your 5 star review. Randy and Rusty appreciate your praise. I am pleased to hear you were offered a loaner vehicle so the problem could be properly taken care of without your schedule being interrupted. We will continue to provide the excellent service you are used to here at S&K Buick GMC. Have a wonderful day! Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 28, 2020

Took my car in for oil change and tire rotation. Was told I need both front and rear breaks replaced. Got a second opinion and was told there was no need for new break pads. Car was also leaking oil after oi More

by cwhite
Recommend Dealer
No
Employees Worked With
Russell Masten, Tammy Keene
Jun 29, 2020 -

S & K Buick GMC responded

We are sorry to hear this was your experience. I would like to get to the bottom of this personally for you. Please call or email myself and give us a chance to make this right for you. I look forward to hearing from you. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

The 3 people we worked with were extremely helpful and patient. We’ve only lived here 3 years, and I didn’t want to buy from a dealership I didn’t trust. I didn’t feel like I could trust some of the other More

by TLINGAFELTER
Recommend Dealer
Yes
Employees Worked With
Victoria Swalley, Jim Kroll, Bob Johnson
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Victoria and Bob. We will continue to provide you excellent care. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

The service I have received on my vehicles has always been done in a timely manner. They have always managed to take care of any issue and have stood by their work. More

by Lipkapainting
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Rob. We will continue to provide you excellent care. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

S&K has been the best dealership. Always treated well and with respect! 3 years without issues! I love S&K and my Buick Encore More

by steviejo
Recommend Dealer
Yes
Employees Worked With
The cashiers , Rodney Rogers
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Rodney. We will continue to provide you excellent care. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

I think it's a great place to take your car they are affordable and very convenient to me it's very pleasant and the workers are great. More

by RONALD Davis
Recommend Dealer
Yes
Employees Worked With
Rob Gwinn, Tammy Keene
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Rob and Tammy. We will continue to provide you excellent care. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

Love this dealership they treat you like family Fast and friendly service with a clean waiting room with free coffee and shuttle service and a courtesy car wash 🤩 More

by plindsey1975
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers, Victoria Swalley
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Victoria and Rodney. We will continue to provide you excellent care. We are glad you feel like family here!!! Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

Love this Dealership they treat you as Family with Fast friendly service Clean waiting area with free coffee and shuttle service and courtesy car wash🤩 More

by plindsey1975
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Rodney. We will continue to provide you excellent care. Have a wonderful day. Thank you for both reviews you did :) Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

The air conditioning problem was fixed and I’m VERY grateful for that. We asked that a knocking noise be checked as well. I was advised they checked the parts and drove the vehicle and heard nothing. I More

by kimwestervelt8
Recommend Dealer
No
Employees Worked With
Rob Gwinn
Jun 27, 2020 -

S & K Buick GMC responded

We strive to make our customers happy here at S&K Buick GMC. Sometimes a ride with an advisor helps, as you mentioned, to pinpoint the exact noise you are concerned about. Please return as soon as possible so we can get to the bottom of the issue for you. Thank you for your praise of Rob. If you have any issues please ask for Brian our Service Manager or myself when you return. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

June 27, 2020

I feel that Rob Gwinn is S&K to me and he has always been honest with me. I am happy with how I am treated. More

by Jim
Recommend Dealer
Yes
Employees Worked With
Victoria Swalley, Rob Gwinn
Jun 27, 2020 -

S & K Buick GMC responded

Thank you for your 5 star review. We appreciate your business, as well as your praise of Victoria and Rob. We will continue to provide you excellent care. Have a wonderful day. Jim Kroll General Manager jim.kroll@skbuickgmc.com

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