STG Auto Group of Montclair

I was warned not to come here beforehand, however decided to since I already had an appointment. We show up and the car is already sold. Was communicating back and forth for 3 days and was told we can’t look to since I already had an appointment. We show up and the car is already sold. Was communicating back and forth for 3 days and was told we can’t look at it due to it being maintenance, and detailed for the showroom floor. They make us an appointment to come test drive the car so we drive over an hour to come look at this car just for them to sell it before hand with no communication, but also as we arrive they simply did not care at all that we had an appointment and made our day out to come look at the car. Honestly one of if not the absolute worst dealership and business overall I have ever stepped foot into. Unprofessional, careless and is simply a spot I do not recommend at all to anyone under any circumstances. I even tried leaving zero starts and couldn’t so the one star you see isn’t even earned. Don’t waste your time and energy with STG Auto Group of Montclair. More

I went there with my Girlfriend to buy a used Fiat EV. Everything was fine for the most part, but the car was missing a charger. The salesman, Jerry, said he'd order a charger for her and that it'd be the Everything was fine for the most part, but the car was missing a charger. The salesman, Jerry, said he'd order a charger for her and that it'd be there next week, and that he would call when it came in. Seemed simple enough. But he never called, and instead dodged all her calls. Then when she finally insisted in talking to a manager, he said they would never do such a thing. On top of that, a headlight and tail light went out barely a month after she got it home, and had driven it maybe five times. She mentioned that, and the supervisor's response was basically, oh well, not our problem. That may be technically true, but if that's how you do business, you are not someone who people should do business with. Buyer beware indeed. These people embody the worst stereotypes of the used car salesmen. More

Predatory sales tactics and language discrimination. "I had a terrible experience at STG Auto Group of Montclair. They took advantage of the fact that I do not speak, read, or write English. They never "I had a terrible experience at STG Auto Group of Montclair. They took advantage of the fact that I do not speak, read, or write English. They never provided a translation of the contract, which is a legal requirement in California if the deal was negotiated in Spanish. The salesperson lied to me, claiming that the bank required me to purchase nearly $6,000 in unnecessary 'add-on' products (Tracking Device, Replacement Protection, and Appearance Protection) just to get the loan approved. This is a lie and an illegal practice. I’ve tried to speak with the manager twice in person, called, and sent emails to cancel these products, but they are dodging me. They even delivered the car without floor mats. I have already filed a formal complaint with the DMV and other government agencies. Stay away from this place; they are abusive and dishonest More

I had an extremely frustrating experience with STG Auto Group and feel obligated to warn others. Their communication and customer service have been absolutely terrible. When I bought my car, they installe Group and feel obligated to warn others. Their communication and customer service have been absolutely terrible. When I bought my car, they installed a GPS tracker—but it was spliced into the wiring incorrectly. It ended up causing issues and I had to pay out of pocket to have it professionally removed. When I contacted STG Auto Group about it, they refused to reimburse me for the cost, even though the problem was caused by their faulty installation. On top of that, they also promised to fix the driver-side door striker before or after the sale. It’s now been over a month and the repair still hasn’t been done. Every time I try to follow up, the sales manager, Ceaser, just gives me the runaround with excuses and no real resolution. Even more disappointing, the general manager, Neiman, has never reached out or attempted to address the situation at all. For a dealership that claims to care about customers, this level of neglect is unacceptable. Between the poor workmanship, broken promises, lack of accountability, and terrible communication, this has been one of the worst car-buying experiences I’ve had. I strongly recommend thinking twice before doing business with STG Auto Group More

They were great until we made payment. They tack on two ridiculously expensive add-ons that you cannot opt out of because they do it to every car they receive with a total of $3000 added t They tack on two ridiculously expensive add-ons that you cannot opt out of because they do it to every car they receive with a total of $3000 added to your bill. One is a clearcoat to protect the doors and the other is a useless GPS that they claim is an antitheft device and saves you money on your insurance, but it definitely doesn’t for most insurances. Furthermore, they lied about when we were receiving the car and kept pushing it back and we were supposed to get an engine cover dropped shipped to us and they ghosted us repeatedly. We finally found out that it was sitting at their warehouse just waiting to be shipped to us, it’s a terrible place and if you can avoid it, do not go there. More

They sold me paint warranties and two anti theft devices and I tried to cancel them because why do I need paint protection on something I was wrapping anyway and two I bought the portfolio appearance protec and I tried to cancel them because why do I need paint protection on something I was wrapping anyway and two I bought the portfolio appearance protection warranty and I cannot use it. They keep denying my claims so 3,000$ in the trash. They won’t cancel them. DO NOT BUY FROM HERE. More

It was a mistake to visit this dealership without checking reviews beforehand. Over the phone, they promised one thing, but once we arrived, additional unexpected charges appeared. The sales manag checking reviews beforehand. Over the phone, they promised one thing, but once we arrived, additional unexpected charges appeared. The sales manager refused to print or clearly explain the breakdown of the fees, saying that all printers were busy. His attitude was rude and unprofessional, which made the experience very uncomfortable. When I decided to leave, they stopped me and said they would offer a better deal, but the same manager returned with the exact same price and said, “Take it or leave it.” Overall, poor customer service and lack of transparency. I would not recommend this dealership. More

For anyone buying a car from STG Auto group buyer beware you will be treated like garbage. If you have any warranty work to be done you will be put on hold transfer after transfer. They’ve now officially ha you will be treated like garbage. If you have any warranty work to be done you will be put on hold transfer after transfer. They’ve now officially had my car for 45 days and still no outcome no timeframe nothing More

This location did not honor the warranty that was purchased with the vehicle. Buyer beware of extra fees that can be inccured On maintenance services for the vehicle. Manager is also never around to purchased with the vehicle. Buyer beware of extra fees that can be inccured On maintenance services for the vehicle. Manager is also never around to handle these matters.I would highly recommend not going here. More

We had a 9am appointment to test drive, and nobody was even there until 9:20. I mean literally none of the staff -- just us and the janitor. We finally did a test drive around 9:45 because they hadn't got even there until 9:20. I mean literally none of the staff -- just us and the janitor. We finally did a test drive around 9:45 because they hadn't gotten the car out yet and had to move a bunch of them around. When we were talking to the salesman after the test drive, there were multiple different people yelling at other salespeople for different reasons. Pretty surreal how poorly it is run. We decided to just cut our losses and leave. Not worth dealing with people who do business this way. We've since checked the reviews on other sites (TrueCar etc) and they're terrible across the board, which is not surprising. More