STG Auto Group of Montclair

Do Not Waste Your Time at STG auto group! They are next thing to a scam! Look at their current ad of 2019 ram for $30495. upon arrival, they marked it up to $41000 due to dealer fees which in They are next thing to a scam! Look at their current ad of 2019 ram for $30495. upon arrival, they marked it up to $41000 due to dealer fees which includes rims, tint windows and door guards. what a bogus ! SCAM and FALSE ADVERTiSING! they should be closed down for that actions! JUST PURE ILLEGAL PRACTICES and they will waste your time! They even claim the mark up because of rims, but left well used tires on them, what a joke. More

My husband and I just purchased a car from STG Auto Group in Montclair, and needless to say that we were very pleased with the great customer service we receive from both of their salespeople, Eric and Georg in Montclair, and needless to say that we were very pleased with the great customer service we receive from both of their salespeople, Eric and George, and the rest of their staff are very cordial and friendly. The loan process was top notch we got the Monthly payment that fit our budget which made this experiencing even that much better, and even though the car we purchase from them was a 2008 Lexus 350 ES I must say that it not only drive smooth, but from the exterior to the interior it was very clean, smelled clean, it also looked like a brand new car. It had only two previous owners and based on the car fax they kept it well service. My husband and I will refer to our family and friends or anyone looking to buy a high quality pre-owned car to check STG Auto Group first. More

Randy was great! He was very helpful and understanding when I looking for a specific car. He was very helpful and understanding when I looking for a specific car. More

Told then to "Lose my info! " This dealership had me pay for packages that were never delivered. The manager made promises to me that he never kept. We purchased a truck from STG " This dealership had me pay for packages that were never delivered. The manager made promises to me that he never kept. We purchased a truck from STG before my car but we will never do business with this company again and warn anyone who's looking for a vehicle. I was given the run around for months and decided this company wasn't worth me wasting my time anymore! It's pretty sad for them since I have enormous amount of friends and family who look for referrals and advice since I'm also in the Transportation industry. More

Here’s a short version for your Google review: --- Terrible customer service. They didn’t disclose that the car only came with one incomplete key fob. Promised reimbursement but now review: --- Terrible customer service. They didn’t disclose that the car only came with one incomplete key fob. Promised reimbursement but now ignore all my calls and emails. Warranty was misrepresented—said it covered everything, but it’s only 50% parts and 50% labor. Completely dishonest. More

The last November we bought a 2021 toyota rav4 and the sales person charge us 454.00 dollars for California plates even that we told him we live in Las Vegas and we don't have California drivers license a sales person charge us 454.00 dollars for California plates even that we told him we live in Las Vegas and we don't have California drivers license and he said to us that we will receive a credit on the Nevada dmv for the plates,IS a big LIER,the person at the Nevada dmv tell us that is a LIE,they don't give credit from a different state and we only needed a moving permit,we had to pay 405.00 dollars MORE for the nevada plates,we call the sales person and he said they will give us a refund for the money and for the tint windows that the car had not tinted windows and I take it to a shop and I PAID FOR IT and he also said will give us that refund too and now we call to the sales person,the manager,the person that is supposedly in charge of the refunds and nobody answer the phone and we haven't received any refunds,I hope the ceo Ryan Bacily see this BAD REVIEW and do something about it because this people are stealing money from customers and they think not answering the phone calls will solve the problem,I'll contact the California DMV investigator and email to the chairman and to the BBB,if they going to steal my money I'll let everyone know. More

Unethical pretty much sums up my experience here. The so called management Joseph is a liar and is rude. The so called management Joseph is a liar and is rude. More

Daniel has helped my family with the purchase of a new car multiple times. He is friendly, takes time to listen, explains things thoroughly and most important of all, he listens to the customer and will w car multiple times. He is friendly, takes time to listen, explains things thoroughly and most important of all, he listens to the customer and will work towards the best deal. When the time comes to purchase another car, I will come and see Daniel once again! More

***UPDATE*** We took the car in a3rd time because it temp gauge was fluctuating, car driving competent fine, no other problems. You would think they fix this no charge since it's a 4rd visit for same problem gauge was fluctuating, car driving competent fine, no other problems. You would think they fix this no charge since it's a 4rd visit for same problem, you'd think the GM would rectify this issue as it's a bad look on him and the company, but NOPE! They said in the end I needed a whole new engine. HOW?!?!? I've barely had the car 2 months! How did it go from them saying it was a water pump issue to now it's having to pay for a new engine?!?! Then expecting us to pay a dime on it when they should have found the issue the first time we brought it in! At this point all we know is they're was knowledge on the vehicle having issues that they could have reset any lights, we were only offered a 30 day warranty which means if they knew they wanted to pin it on us so they could turn around and say oh well warranty expired you now have to pay and it happened by you guys. Once they told us it was a new engine we said forget it using it somewhere else to get checked and if we have to were going to small claims. We picked it up and within a few hours of driving it the engine light came on and car shut down!!! NOW SUDDENLY THERE IS AN ENGINE PROBLEM!! Car is now not drivable when it was drivable with just a coolant issue hence why we believe they reset the lights. We are so angry and the GM who messaged below didn't do anything about it while there so no he made no attempt to rectify that his team sold us a car that possibly had a pre existing issue that we couldn't see from our test drive or even after having it a few weeks, let alone the 3 times we took it in, we got Uber rides home the first 2 times but no rental and when we asked the service dept about a rental or uber ride that they offered someone else there who was waiting on a vehicle issue of their own they just bought the night before in this 3rd visit, the service manager we were told was going to come speak with us literally ditched us and left us stranded waiting. So again either uber rides or renting a car or if pocket because of their negligence. They could have easily offered us a refund, a replacement, or to fix no charge and a rental after a 3rd visit for the same issue. But NOPE! By the way we overheard the girl in the service dept stating that they have discovered cars are coming back that came from being worked in in their "other" service lot with issues and they are trying to find out which employees they are I assume to question and hopefully fire. Or car is now at a Honda dealer this morning being diagnosed and that info from today is going with us to small claims court against STG! They, THE GM, had every opportunity to rectify this but all they did was ruin the car even more and already 1 car payment in I have no working vehicle. So for all you who have bought cars I hope you get it checked before you end up like me and many others back there with issues they will ignore and refuse to rectify. 10-3-24 Never again. Bought the car no problem but car issues 3 weeks in and the run around getting it repaired by their most likely uncertified service guys. Spent 350 for a water pump they said was the reason my coolant leaked only for it to leak again after a week. We get the run around of it being seen and they moved liked molasses to get this repaired AGAIN leaving us to spend money on uber we didn't budget for the same day we are making our first car payment to be able to get home and get to work when we live in a whole other county let alone the inconvenience it's caused us to be without a car in total for a week and half after we bought barely a month ago. As I've talked to people including the tow guy who said he ended up with a lemon from there, I NEVER should have bought there. I don't recommend STG. Stick to actual dealers. More

WARNING bad business. I went to test drive a 40k car and the seat belt on the driver seat didn’t work. Wasn’t able to test drive right away. They claimed they fixed it wh I went to test drive a 40k car and the seat belt on the driver seat didn’t work. Wasn’t able to test drive right away. They claimed they fixed it when I got in the car to drive off I was STILL unable to fasten my seat belt. So someone came out to tamper with it to get it to work and told me they would fix it Monday. Long story short they let me drive off with a seat belt that didn’t work properly and I got stuck at work because I was unable to fasten the seat belt. I had to call for help and got it to work temp. Due diligence I don’t think legally you can sell a car when the seat belts don’t work properly . I went to return the car Monday and of course they wouldn’t take it back. Welp….. Lawyer More