Safford Brown Hyundai Fairfax

I have purchased 2 cars at Fairfax Hyundai (under previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continu previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continue to service my car there nor will I purchase a new one. When I call about service, they don’t have my info on file even though I have purchased 2 cars there and have both serviced there on a regular basis. In addition, available service dates were weeks into the future. Hyundais are great cars. This is a terrible dealership. More

In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I r from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. The dealership deserves only one star, but I increased to two stars because Don Barker the salesman was very helpful More

I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was unwilling to pay for the replacement but at the end of the day they would not fix their error without me paying all cost that corporate would not cover under my warranty. I've been coming to this dealership for years (before it merged with Safford Group) and always received great service. I will now be going to a different dealership for my service and purchase transactions because they were unwilling to fix damage that their technician caused to my audio system. More

I don't even want to give them one star. I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said j I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said just do it. But he keeps saying, he needs to charge for my service, then suddenly he said I need to talk with their manager. So I got frustrating I raise my voice, just do it my service. Then they said they can't do my service because I raise my voice. The service department employee doesn't understand what I'm saying. They refused to me. They just kick me out. More

We found a car online and it was at Fairfax Hyundai and I spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down to talk numbers and the dealership didn’t squabble or do the typical dealership practices and gave us a fair price right out of the gate and had us out the building with our new car in about 2 hours. One of the best experiences we have ever had at a dealership. We would love to do business with them again. I would recommend Fairfax Hyundai to anyone. More

My remote fob needs a new battery. I called Manassas Hyundai (where I bought my car) and they quoted me $10 and no charge to install in fob. So I thought Fairfax Hyundai (near where I live) would be abo Hyundai (where I bought my car) and they quoted me $10 and no charge to install in fob. So I thought Fairfax Hyundai (near where I live) would be about the same price. I stopped by this morning and was directed to Parts Dept. The man in there said it would be $28.44 and when I repeated it and said the other dealer quoted me $10, he said "I'm sure he did" like I was making it up to get a lower price. I don't lie. And it's that kind of service and prices that remind me why I don't go there anymore even though it is only a few miles from home. Advance Auto Parts helped me out and charged me $8.50 for 2 batteries. They even showed me how to change it myself. More

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr. MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer! More

I own a 2013 Hyundai Sonata which I purchased new from Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hy Fairfax Hyundai. With the purchase of the new car came “Complimentary Oil Changes and State Inspections for Life” which is what drew me to Fairfax Hyundai’s Service Center. Also, it was convenient to my work and I was provided a shuttle ride if needed to take me to my office. However, I have since learned the ulterior motives of the dealer in providing these complimentary services. Unfortunately, as a female, I was a little too trusting and as a result was exploited repeatedly. Fairfax Hyundai can not be trusted; they have proven undoubtedly that they do not have integrity and in fact are they type of service center that has unethical practices and what most people think of when they picture an auto repair service shop that preys on people, specifically females. In the past 2.5 five years, I have caught the service technician and mechanic not, once, but on two occasions outright lie and try to convince me that my car needed service that in fact they had just performed at the recent prior visits. Here are the details: October 2018 (54,429 miles) They recommend replacement of front brakes, rotors and brake fluid exchange ($130.00 just for fluid). I agreed and had the service performed. I had to have the brakes and rotors replaced again (privately) less than 20,000 miles later because Fairfax Hyundai had the pads rubbing the rotors (didn’t grind them down to fit properly) the friction was so intense that it lowered my gas mileage by 6 mpg. When a family member replaced the pads and rotors for me, the gas mileage increased by 6mpg. So they are not only unethical but they employ mechanics who are inept at their jobs. Just 16,000 miles and 1.5 years later (the maintenance schedule doesn’t ever call for a brake fluid exchange, only topping off the reservoir) while in the shop for a complimentary oil change, the service tech, Josh Durdaller, said that during the “routine courtesy inspection”, the mechanic checked the brake fluid and said it was really dirty and needed changed. They also recommended new spark plugs and a transmission flush. I reminded Josh that they just changed the brake fluid changed 16,000 miles ago. Josh was apologetic and said he is unsure why the mechanics would say that it was dirty. In an attempt to cover the error, they said maybe there is an issue with the fluid and offered to exchange it for free (which they probably didn’t even do while they had the car back in the service area). February 2020 -(70,896 miles- during same appointment as above) -Transmission fluid exchange performed based on their recommendation even though the manual says 60,000 or more ONLY if continually driving in extreme conditions. However, I deferred to their judgement as the service advisor reported that the mechanic said it was in need of changing based on how it looked. Cost for the spark plugs and transmission fluid exchange $537.94 August 21, 2021 ( Just 8,000 miles later) Took it in for an issue covered by Hyundai due to a defect (steering) and once again they conducted a “routine courtesy inspection.” Josh reported that during the courtesy inspection the mechanic tested the transmission fluid and it was “really dirty and should be changed or flushed” To check the transmission fluid, the car would have to be put on a rack, a protective piece popped off, a bolt rand a plug removed (not as easy as just pulling a dipstick to check). However, during this “courtesy inspection” they didn’t bother to pop the hood to check fluids or they would have reported that the coolant reservoir was needing refilled. I declined the transmission fluid exchange service and later that evening went through my records to see when they had exchanged the transmission fluid and found that they had just exchanged it 8,000 miles earlier. They didn’t have have the decency to check my service record before offering me a service they had just performed 8,000 miles earlier and isn’t recommended for at least 60,000 miles. Called and left messages for the service technician (no return call), service manager (no return call), and finally the director of Fairfax Hyundai Service. Brian Gor Who apologized for the oversight and agreed that should not have happened but was unwilling to refund any money spent in the service department as a result of their recommendations over the years. He acknowledged that it is understood why they have lost my trust. BUT he also made these statements which acknowledge that he is aware of this unethical and dishonest behavior- 1. Hyundai treats women fairly, this happens to our male customers just as often as it does to female customers. 2. The mechanics work off commission (the more items they can charge for, the more they make) and the service advisor is supposed to check the record when a mechanic makes a recommendation so that there are checks and balances. After leaving a voicemail message for the Fairfax Hyundai owner on 8/24/21, Sam Mansouri, Mr. Gor called and offered a free 82,500 service to “extend an olive branch.” I declined. To top it off, I received a factory touch up paint pen from Hyundai to touch up small nicks on the hood, bumpers, and roof only for the paint not to match and now I have big grey blotches on the white paint of the car. Hyundai (local dealership or the corporate Hyundai) won’t stand behind this either! My paint is ruined because they didn’t match the touch up paint to the original color (WJ versus WJR). Luckily I kept all receipts, service records, and recommendations that were provided to me at each appointment. It is clear on the receipts the date and mileage that service was performed, and the duplicate recommendations based on the “visual inspection of the dirty fluids.” When looking through the receipts and recommendations from the past 8 years, it became clear to me that I was taken advantage of on many occasions. Multiple times during complimentary service, once they had my car in the bay, the advisor would call and say there was a nail in my tire and they could repair it (25.00-35.00 dollars). And most recently, I brought the car in for the complimentary state service inspection and was called by the advisor, once the car was in the bay, and informed that my tag light needed replaced and it would be approximately $30.00 (you can buy a pack of two for less than $5.00). I said I would just do it myself but was told that a rejection sticker would be placed on the car and I’d have to bring it back to be inspected again (they know time is valuable and most people won’t won’t to being it back). These are just two minor examples of how they slowly get their money back by having you bring your car in for complimentary inspections and oil chances. A scam to say the least. More