Safford Brown Hyundai Fairfax

I took my car in for a recall as I had promised myself previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to g previously not to return to this dealer. While checking in I had an opportunity to speak with the service manager to ask him why it took so long to get appointments. In Sept I tried to make an online appt for an oil change and tire rotation and the closest appt was seven weeks out. I then called their service line, and the lady told me she could schedule the work in six weeks. The service manager advised that previously they had issues, and they had cut the time down to three weeks and they were working to close the gap. even more. He told me if there was an issue to call the advisor direct, gave me his card with phone number & email address, and he would take care of me. Since the recall work was going to take at least three hours of work and I had recently had knee surgery they offered to drive me home. I waited an hour for an available shuttle and got home 45 minutes later. After the car had been at the shop for 4 1/2 hours, I called the advisor's direct line and left a message asking if my car was ready. In the next three hours I called five times, no response. I also sent an email, no response! The shuttle driver asked me if I needed a ride back to the dealer and I told him yes. He gave me a card with a phone number to call and reminded me the service dept closed at 7pm. At three PM I called the number for the shuttle to return me to the dealer, no one answered. I continued to call over the next couple of hours and finally one of the advisors answered close to five. I asked if he was the shuttle driver and told me no and by the way the shuttle stops running at 4pm. I had to find a neighbor to drive me to the dealer. There is no way they treat you as a valued customer. I said in my last posting and will repeat it again that I will never purchase a car from this dealer again. It's really difficult to understand that since SB took over the business how incompetent this dealership has become. More

I have purchased 2 cars at Fairfax Hyundai (under previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continu previous ownership) and was very happy with sales and service. I even recommended them to a friend who purchased a new car there. I will not continue to service my car there nor will I purchase a new one. When I call about service, they don’t have my info on file even though I have purchased 2 cars there and have both serviced there on a regular basis. In addition, available service dates were weeks into the future. Hyundais are great cars. This is a terrible dealership. More

In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I r from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models. The dealership deserves only one star, but I increased to two stars because Don Barker the salesman was very helpful More

I took my vehicle in for $550+ service and returned to find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was find the audio system was broken. The service representative initially told me that the dealership would pay for any cost that Hyundai corporate was unwilling to pay for the replacement but at the end of the day they would not fix their error without me paying all cost that corporate would not cover under my warranty. I've been coming to this dealership for years (before it merged with Safford Group) and always received great service. I will now be going to a different dealership for my service and purchase transactions because they were unwilling to fix damage that their technician caused to my audio system. More

I don't even want to give them one star. I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said j I set up an appointment 2 weeks ago, and I went to the dealer for service. The service department employee explained my service charge, so I said just do it. But he keeps saying, he needs to charge for my service, then suddenly he said I need to talk with their manager. So I got frustrating I raise my voice, just do it my service. Then they said they can't do my service because I raise my voice. The service department employee doesn't understand what I'm saying. They refused to me. They just kick me out. More

We found a car online and it was at Fairfax Hyundai and I spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down spoke to a salesman named John McMillan. John was very honest and professional and had the vehicle detailed and ready for us to look at. We sat down to talk numbers and the dealership didn’t squabble or do the typical dealership practices and gave us a fair price right out of the gate and had us out the building with our new car in about 2 hours. One of the best experiences we have ever had at a dealership. We would love to do business with them again. I would recommend Fairfax Hyundai to anyone. More

My remote fob needs a new battery. I called Manassas Hyundai (where I bought my car) and they quoted me $10 and no charge to install in fob. So I thought Fairfax Hyundai (near where I live) would be abo Hyundai (where I bought my car) and they quoted me $10 and no charge to install in fob. So I thought Fairfax Hyundai (near where I live) would be about the same price. I stopped by this morning and was directed to Parts Dept. The man in there said it would be $28.44 and when I repeated it and said the other dealer quoted me $10, he said "I'm sure he did" like I was making it up to get a lower price. I don't lie. And it's that kind of service and prices that remind me why I don't go there anymore even though it is only a few miles from home. Advance Auto Parts helped me out and charged me $8.50 for 2 batteries. They even showed me how to change it myself. More

MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMERMr. MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest MR. JASON RICHARDSON – SERVICE ADVISOR HALL OF FAMER Mr. Jason Richardson is always ethical, knowledgeable, helpful, trusted, and full blown honest in every encounter. He is always willing to discuss all options to car owners regarding repair questions and inquiries. Mr. Richardson fully explains the recommended service brought forward from the service bay technician and is always great at prioritizing the most urgent automobile need. Mr. Richardson always wants what is best for the customer and for the safe operation of the vehicle. Fairfax Hyundai and corporate Hyundai Motors of America need to elevate Mr. Richardson to the managerial level to train fellow service advisors, locally and nationwide, in the importance, accuracy, and ethical standards in such company hierarchal positions and in the quality control of effective functioning of the vital safety aspect of protecting the consumer from any safety or monetary harm. May all service advisors at Hyundai and elsewhere strive to meet the performance excellence that Mr. Richardson willingly exudes everyday to all of his clients. Mr. Richardson is indeed an absolute Hall of Famer! More