Josh Durdaller

I bought a new car from Safford Hyundai Fairfax on August 28. While the sales experience with Antimo Belarbi was good, the post-purchase service response has been extremely disappointing. I have been tryi 28. While the sales experience with Antimo Belarbi was good, the post-purchase service response has been extremely disappointing. I have been trying to get a service appointment scheduled since the day I bought the car, but I have been kept waiting weeks just to get a spot with a loaner vehicle. I’ve made numerous phone calls and left multiple voicemails for my service advisor, Josh, with no updates or follow-ups. I even left two detailed voicemails for the service manager, Derek, but he has not called me back either. Being completely ignored after buying a brand-new vehicle is unacceptable. I expect far better customer support from a dealership management team. More

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My service appointment was handled efficiently and professionally. I was greeted promptly, and kept well informed about the progress with my car. professionally. I was greeted promptly, and kept well informed about the progress with my car. More

by rogerpgreen Verified Customer Verified Customer

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Josh the service manager is excellent. He was able to get me in very quick and took care of all of our warranty issues. Five stars and thank you again Josh. He was able to get me in very quick and took care of all of our warranty issues. Five stars and thank you again Josh. More

by BRIANBALLDC Verified Customer Verified Customer

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Dealership has a good variety of new vehicles and fast turnaround of service and repairs. turnaround of service and repairs. More

by tmlee7749 Verified Customer Verified Customer

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Good service and customer care. Everything well explained and done quite quickly. Dropped the car at night and next afternoon it was ready I was the 60 miles revision. Everything well explained and done quite quickly. Dropped the car at night and next afternoon it was ready I was the 60 miles revision. More

by ourbany Verified Customer Verified Customer

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My car was finished quickly and in good shape so I could be on my way. be on my way. More

by rich.gunther Verified Customer Verified Customer

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In for periodic service. Good communication, easy in and out. Service good, 15 word minimum bad Good communication, easy in and out. Service good, 15 word minimum bad More

by shavermultisport Verified Customer Verified Customer

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Evaluation and service was extremely professional. Communication was fantastic. Grateful to have our car fixed and Safe again. Thank you. Communication was fantastic. Grateful to have our car fixed and Safe again. Thank you. More

by MICHAEL.FRUTCHEY Verified Customer Verified Customer

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We had a problem with a service at the dealership before we went on a long trip. We were able to nurse the vehicle through the trip and get it back to the dealer, who remedied the situation at no additiona we went on a long trip. We were able to nurse the vehicle through the trip and get it back to the dealer, who remedied the situation at no additional cost. We own three cars of this make that will all continue to be serviced by this dealer. Value is important but value without integrity means no customer loyalty. You’re integrity has earned our continuing business. More

by isurflifebiznis Verified Customer Verified Customer

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Great People. Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible Alix is awesome. Nice and knowledgeable staff personnel. Try to get you in and out as quickly as possible More

by CHRISJWDIGGS Verified Customer Verified Customer

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