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Safford Brown Hyundai Fairfax

Fairfax, VA

Overview
Employees
Reviews
Vehicles
4.3
1,134 Reviews
We are the oldest and largest DC area Hyundai Dealer since 1986 and have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don’t see what you are looking for, click on Vehicle Finder Service, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, fill in your starting address below for interactive driving directions and other contact information. We look forward to serving you!
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10925 Fairfax Boulevard

Fairfax, VA

22030

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Showing 1,134 reviews

November 25, 2025

Pickup was horrible. Took over 20 minutes to find and deliver my car. Porter was RUDE. More

by courtney3931
Recommend Dealer
No
Employees Worked With
Alix, she was helpful.
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Nov 27, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you for your feedback, Courtney. We understand that a quick and positive pickup experience contributes to overall satisfaction. Our goal is to continually look for ways to streamline the process and ensure it meets our customers’ expectations. If you’d like to continue the conversation, we encourage you to contact us directly at Safford Brown Hyundai Fairfax. Your insights are valuable as we strive to enhance our service. Sincerely, The Team at Safford Hyundai Fairfax

November 24, 2025

Good service, nice people to deal with. Easy in, easy out. I will be back. More

by clifton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Hyundai Fairfax. We look forward to having you as one of our valued customers for many more years to come!

November 23, 2025

Very poor, my ask was only partially addressed and the price of parts that I was quoted was hundreds of dollars more than the price listed on Hyundai official website for the same part and you guys quoted More

by yitbarekwolde50
Recommend Dealer
No
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Nov 27, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

November 23, 2025

I am very impressed with how responsive this dealership was to my initial query and follow-up questions. They have a good system for tracking customer contact so that someone can always step in to help in More

by carrie.grabo
Recommend Dealer
Yes
Employees Worked With
Don Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 23, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you, Carrie! We truly appreciate your kind words about your experience at Safford Brown Hyundai Fairfax. It's great to hear that you found our team responsive and that Don was able to assist you effectively while respecting your decision-making process. We strive to provide excellent service, and your feedback reinforces our commitment. We look forward to seeing you again! Sincerely, The Team at Safford Brown Hyundai Fairfax

November 23, 2025

My experience at Safford Brown Hyundai Fairfax was excellent. The staff (CJ and Abbas) were friendly, professional, and knowledgeable. The sales process was smooth, transparent, and efficient. Highly More

by obaidi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jae Ha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Guo and Abbas Hassan both deserved a 5+* rate
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Nov 23, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 23, 2025

Josh is a great service manager. This summer was shocked at how much a 30,000 mile inspection cost me. $1300! So won’t do “checkups” again. This last visit replaced front breaks and More

by sgsharpe2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Durdaller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you for your business and this review. We're happy to hear Josh and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 23, 2025

First visit to service center, everything was great. Shuttle service was good could use a little more communication on pick up. More

by DLASHBY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Durdaller
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 24, 2025 -

Safford Brown Hyundai Fairfax responded

We are very happy to hear Josh provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

November 22, 2025

Good customer service He was a excellent withholding my car and able to talk to me about to take the problem More

by AREATEGUI215
Recommend Dealer
Yes
Employees Worked With
Robert
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Nov 22, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Safford Brown Hyundai Fairfax to be a positive one. Please don't hesitate to reach out if you need anything else.

November 22, 2025

Bought 5 Hyundais from them…all serviced throughout my ownership there…everyone is fantastic there! More

by oltlfan1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Durdaller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Hyundai Fairfax.

November 22, 2025

Ever since Safford Brown bought the dealership and started charging a customer retention fee, I have hesitated to bring my car back for service. This was different in that I wanted their expertise to More

by Rlmccoy81
Recommend Dealer
Yes
Employees Worked With
Josh Durhaler
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Nov 22, 2025 -

Safford Brown Hyundai Fairfax responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Hyundai Fairfax.

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