Safford Brown Kia Manassas

Check engine light and state inspection I dropped my car overnight using the drop box. My car was scheduled to be worked on the next morning. I called the dealership around lunch time to see I dropped my car overnight using the drop box. My car was scheduled to be worked on the next morning. I called the dealership around lunch time to see what was the status had to get a call back. They called back saying the work was being done, but no estimate on when it would be completed. I called again around 2:30pm to find out when the work would be done, they said maybe not completed that night but definitely the next morning. I called the next morning to find out it would not be ready until later in the afternoon. I could not get a ride to the dealer so I had to wait until the day after that to get my car. The service representative was gracious in thanking me for my patience, but the experience really was very inconvenient and it was a little maddening not knowing when and having to follow up myself on the status of the car. More

Ed Swede Browns Kia The service writer was friendly and courteous. The service was done on time and to my satisfaction. Having the maintenance/service package makes it ea The service writer was friendly and courteous. The service was done on time and to my satisfaction. Having the maintenance/service package makes it easy to understand what services need performed and the maintenance interval. More

Just normal service work Just normal work on the KIA Sorento ….but the service person was very attentive and wanted to make sure I was informed of the steps on the repairs.. Just normal work on the KIA Sorento ….but the service person was very attentive and wanted to make sure I was informed of the steps on the repairs... More

Fantastic They called and said I needed additional work needed, I was sure I did before taking it in. They had the work performed by the time I needed the car b They called and said I needed additional work needed, I was sure I did before taking it in. They had the work performed by the time I needed the car back. More

Excellent!! Best dealership we’ve ever been too. Claudia was so professional and helped get us into our KiA Sorento in record time. Highly Recommend if you’re lo Best dealership we’ve ever been too. Claudia was so professional and helped get us into our KiA Sorento in record time. Highly Recommend if you’re looking for a professional, friendly dealership! More

Another great experience I love going to Brown's because it's convenient, they are super friendly, and the facility is great. Jonathan shuttled me to and from a class down th I love going to Brown's because it's convenient, they are super friendly, and the facility is great. Jonathan shuttled me to and from a class down the street while I was waiting for my car service. More

Pleasant experience I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I sho I took my car in for an oil change. The people I dealt with were friendly and professional and explained the inspection, what I needed and what I should be watching for. I enjoyed driving away in my clean car. More

Great customer service. Just an overall amazing group! I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing I needed a truck and called and the staff held the vehicle as promised and I was able to make my purchase the very next day. They were all an amazing group and I would highly recommend this dealership to anyone looking for a vehicle. More

No Quality Control At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at At 9:am I took my vehicle in for a flat battery which was still under warranty. They provided me with a shuttle home and said I would be updated. at 3:30, I had received no update and called, they said m6 car would be ready in an hour, it was. Browns had one job, remove and replace the battery. That was done, but one of the caps was not replaced; the only reason I noticed was because I took a photo of the new battery to ensure warranty. I called Browns and told them of the issue and asked if the missing part could be mailed or delivered by shuttle! Nope, I was told to come back and pick up! I now have to take a hour of my working day to drive back to Manassas from Bristow, simply because nobody did a peer check on a simple job, which now makes me wonder what quality assurances are in place at Brown’s Kia Manassas. Not happy, an hour of my working day costs me $80, probably more than the part costs, and certainly more than it would have cost for Brown’s to deliver to my home! Poor performance, poor customer service. More

Needed a car I needed a car. My KIA 2017 Sportage SX was totaled last week. They got me in a vehicle quickly. The staff was friendly and courteous. I needed a car. My KIA 2017 Sportage SX was totaled last week. They got me in a vehicle quickly. The staff was friendly and courteous. More