Safford Brown Kia Manassas

Very kind staff. Feel like family. Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long thro Although dealerships in general tend to take a long time to process a sale start to finish, Manassas Brown’s KIA made it seem to not take so long through our great salesman, Mr. Jonathan Woods and Mr. Kevin Shin. Thank you both for helping my wife and I make the best decision possible. More

Great Salesman I had a great experience at Brown's Manassas Kia. Jose did an awesome job with selling me the new Telluride. He went over every feature with my new c I had a great experience at Brown's Manassas Kia. Jose did an awesome job with selling me the new Telluride. He went over every feature with my new car and showed me practically everything that he could. He answered all my questions. I am a very satisfied customer and will go back for my next new car. More

Poor Customer Service - Disappointed at Best I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned I used to love coming here, and Michelle was THE best I have dealt with in all my years of owning cars (and still is). But this time I wasn't assigned to her. I scheduled my car for Saturday service, dropped off the night before (Friday) and NEVER heard anything the next day about the status. I called Monday morning to inquire and nothing but confusion (and to try and get a ride to and from work and the dealership unexpectedly). Then a call hours later to say the car was ready. But no one ever called to tell me what was being done or explain the delay/lack of communication. Then when I come in, I'm just passed to the cashier with no information about what the status of my vehicle was, what was done, or information found during the service. I get in the car and drive off, only to notice that they didn't even take the time to scrape off all the glue and torn pieces of my old state inspection sticker. They left all of the gunk, glue and trash right there and just haphazardly slapped the new sticker on. So incredibly disappointed, and I will be looking for another location to get service done - Jiffy Lube does a better job than the experience I just had. More

A little wait, but good overall The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. The wait is often long if you come later in the day. But the service staff is helpful and friendly. The service area is good overall. More

Great service, friendly people Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. Service appointments at Brown's Manassas Kia are always great. The service managers are helpful and get you in and out in a reasonable amount of time. The waiting area is well equipped so the time goes by quickly. Prices are reasonable and they don't seem to try to get you to do more than what is needed. More

Best service atound Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully Browns Kia is a great place to buy or lease a car. They are very friendly and very helpful. I would highly recommend them, in which I have and I fully intend to continue my service with them. More

It always a good experience It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to ma It was great service, unfortunately, the vehicle that I am looking for is just in high demand and unavailable at this time. Maybe Kia will start to make more. More

Browns Kia is the Best Bought a Telluride from John Sasso. John really takes care of his customers. A couple of issues came up during order and delivery of the vehicle, bu Bought a Telluride from John Sasso. John really takes care of his customers. A couple of issues came up during order and delivery of the vehicle, but John always communicated what was going on. Browns also gave fair prices and didn’t try to play games like the 3 other Kia dealerships I spoke with in Northern VA. I highly Browns and when you go, go straight to John, you won’t be sorry. Definitely coming back here for my next car purchase. More

Great service! Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process w Whenever I go to get things done on my vehicle at Brown's I always feel that I have been properly taken care of from a question to the final process with my vehicle. More

"Satisfied Repeat Customer" I have now bought (4) cars over the last 10 years with Brown's Manassas Kia and have always had an amazing experience. The staff were friendly and hel I have now bought (4) cars over the last 10 years with Brown's Manassas Kia and have always had an amazing experience. The staff were friendly and helpful and met all of my expectations. I have always been on a budget when purchasing vehicles and the sales and finance managers worked very hard at keeping me in a range I felt comfortable with. THANK YOU SO MUCH FOR ALL OF YOUR TIME AND EFFORTS! I LOVE MY NEW (USED) CAR!! More