Safford Brown Kia Manassas

Excellent customer service! I had a great experience doing service! Friendly, good service! Thank you! I had a great experience doing service! Friendly, good service! Thank you! More

We ordered a Hybrid Sportage SX prestige 9 months ago with Jimmy. It was expected to arrive in November and kept getting pushed back. Jimmy gave us constant updates and apologized every time the delivery with Jimmy. It was expected to arrive in November and kept getting pushed back. Jimmy gave us constant updates and apologized every time the delivery was delayed. On Monday 16 Jan 2023, Jimmy called to notify the vehicle would be delayed once again but there was one available on the lot that just came in. Immediately my wife and I went to see the vehicle. Though it wasn't the color we ordered, we fell in love with it. Jimmy drafted all the paperwork immediately worked with Wais Safi, got us a good deal on the vehicle. We couldn't have expected the service to be any better. Working with finance manager Tamiru was also a breeze. He quickly and clearly explained all our options for us to make the best decision financially. Couldn't be happier with the service we received at this dealership and very happy with our vehicle. Thank you! More

Went out of their way to ensure I had transportation when my ride fell through my ride fell through More

I absolutely loved my experience with this dealership. Jimmy Shams was my initial contact and he was very helpful to me before I even walked in the door. Excellent communication via text that saved me hou Jimmy Shams was my initial contact and he was very helpful to me before I even walked in the door. Excellent communication via text that saved me hours at the dealership. Wais worked with me over the phone and through email. His help allowed me to walk out with my dream car at a price I could afford. Claudia was our finance person and she explained everything so well. All three people we dealt with were extremely friendly and helpful. I would highly recommend this dealership to my friends and family. More

I had a great experience doing business, Syed was professional and very transparent about the car buying process. He provided excellent customer service. professional and very transparent about the car buying process. He provided excellent customer service. More

The sales person did a great job of working with us over the phone and providing the car decals (specific car details) via email as we lived 4 hrs away. Unfortunately, they wouldn't allow us to put down a d the phone and providing the car decals (specific car details) via email as we lived 4 hrs away. Unfortunately, they wouldn't allow us to put down a deposit over the phone and we couldn't be there for 5 days. Lucky for us, the car was still available the day we arrived. After deciding we were going to purchase the car and pay cash, we asked the salesman to charge the electric car. We asked him several times over the next hour as the car was only at 50% charge. It was late, and we had a 4 hour drive home. He eventually complied, but unbeknownst to us, the dealer did not have a fast charger. We had them charge it for an hour thinking we would get a full charge and be able to make it home. That wasn't the case. They also never told us it didn't come with a level 1 charger. Fortunately we had one at home from our other car that we could use until our level 2 charger was installed. I can't imagine driving an electric car home and not being able to charge it. That's okay as long as you know ahead of time and plan appropriately! More

Excellent customer service from salesman by listening, paying attention to details and needs of customer paying attention to details and needs of customer More

Friendly people - good service. Work completed in a timely fashion as explained during pre-work briefing Work completed in a timely fashion as explained during pre-work briefing More

Michele B. is always wonderful to work with in the Service center. She kept me informed and was able to get the work done quickly. is always wonderful to work with in the Service center. She kept me informed and was able to get the work done quickly. More

The best buying experience I have had in 24 years of living in this area. I previously exclusively purchased all my vehicles (8 of them) and referred my family and friends to that same Ford dealership. living in this area. I previously exclusively purchased all my vehicles (8 of them) and referred my family and friends to that same Ford dealership. After the extremely competent, efficient and professional experience that I received from Safford Brown Kia I will never go back and will always go back Safford Brown. Thank you James (used car manager), Jimmy and Angel for an incredible buying experience. More