Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Safford Brown Kia Manassas
Manassas, VA
1,422 Reviews
From our highly regarded customer service to the Buy Happy benefits you'll receive with your next vehicle purchase, our Manassas, VA Kia dealership is the perfect place to shop here in the Chantilly and Fairfax area. We go much further than just offering great deals on new KIA K5, KIA Sorento, KIA Soul and KIA Sportage models and used cars. We not only have parts and service offerings to keep your current vehicle in its best shape, but we're dedicated to community service.
Enjoy a Pressure-Free Shopping Experience as we Find the Perfect New Kia or Used Car for Your Travels Around Manassas, Chantilly, and Fairfax.
From efficient everyday cars like the new KIA K5 to family friendly SUVs like the KIA Sorento, we have plenty to choose from here in Manassas. Kia has long made affordable cars that hold onto their long-term value, and you'll love the sense of efficiency, technology and style you'll find with your next new SUV or car. Of course we also have a huge selection of used cars for customers from Woodbridge, Falls Church and Washington D.C., including several certified pre-owned Kia editions and other kinds of makes and models. You'll find our financing options are easy to understand and we'll help you find the kind of new or used car deal that makes the most sense for your budget.
See Why Customers Buy Happy Then Return to Safford Brown Kia for Auto Maintenance and Repairs
As if a new Kia or a great deal on a used car weren't enough, we extend our Buy Happy benefits to shoppers who visit from Manassas, Chantilly, or Fairfax. This means some additional perks, including some benefits with our parts and service offerings. Keeping your vehicle well-maintained and serviced is an important part of car ownership and we'll happily help you out when it comes to all kinds of repairs and regular visits.
See what we're all about here at Safford Brown Kia by coming over today and we'll go over all your options.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,422 reviews
June 15, 2021
Everyone from the sales manager Mike to the sales agent Leo to the finance manager Claudia was extremely helpful. They made the long drive from Alexandria to Manassas worthwhile. Special thanks to Leo fo Leo to the finance manager Claudia was extremely helpful. They made the long drive from Alexandria to Manassas worthwhile. Special thanks to Leo for staying late to wait for us to finish financing so he could show us all the key features. Loving our new Seltos so far! More
by dscheetz9
Employees Worked With
Leo Conley, Mike Mirzada, Claudia Solito
May 30, 2021
Worst experience of my life at this dealership I drove 2 hrs and they were not ready to negotiate on anything . I have no idea how this place got so many positive reviews . Mt Duvol was charging us for some hrs and they were not ready to negotiate on anything . I have no idea how this place got so many positive reviews . Mt Duvol was charging us for some fee and when we asked what is this for he said “ vehicle is in demand so that’s why we are charging this fee “ what the f***???? I thought he is charging this to get some money out of us, but he took that paper to his manager and to my surprise he said the same. I came to this dealership with three small kids and all I got was shady fees they were adding up. More
by Aj
Employees Worked With
April 09, 2021
Mr. Henderson please read whole thing. John was fantastic as always. This is the second car in a little over 3 years we have bought from him. He is a stand up honest guy. Ask for John when you go in. Claudia as always. This is the second car in a little over 3 years we have bought from him. He is a stand up honest guy. Ask for John when you go in. Claudia is a real asset to your company Mr. Henderson. Not only does she go above and beyond she also was the saving grace for one of your managers lack of professionalism, demeanor, and attitude. My wife and I have been loyal customers for a little over 3 years and will continue because of these two. They are actually the reason I am not writing a horrible review for one of your managers. His utter lack of caring about customer service is atrocious. You really need to address this and get it fixed. If he continues to treat people this way the bragging about 200 sales last month is great but people won't return. I would he happy to pay more and go elsewhere than deal with him again. This is not the first time he has been problematic. Michelle in service is great to work with and got everything taken care of properly. I could put lots of details but John, Claudia, and Michelle are great. One manager needs lots of training and this is coming from someone with over 6 years in the business. If you want to discuss anything John and Claudia will know and have my number. More
by 2017 Kia Sedona
March 28, 2021
I have visited several dealerships recently, and this one has been the one that sold me. The vehicle is a great value, and the salesman went above and beyond to help me get into a car, They were obviously d has been the one that sold me. The vehicle is a great value, and the salesman went above and beyond to help me get into a car, They were obviously dealing with several customers, but I didn't feel neglected in the least bit. More
by TDF
Employees Worked With
Kevin Shin, Moshin Shah
February 04, 2021
Terrible person, gave me a deal of 0 downpayment $350 a month on a K5 Kia, I wanted a $330 $400 down refused so I walked away, I see my options all the dealerships offered me the same price. I go back to b month on a K5 Kia, I wanted a $330 $400 down refused so I walked away, I see my options all the dealerships offered me the same price. I go back to browns Kia because my family already owns 2 leases and thought I’d do business with them he gives me a $500 downpayment with $374 terrible person will never go there. More
by Georges
Employees Worked With
Wais Safi
January 01, 2021
I recently purchased a new Cadenza at Brown's Manassas Kia. Bottom line - I had a great buying experience at Brown's Manassas Kia. I would recommend dealing with this group anytime. I was in the market fo Kia. Bottom line - I had a great buying experience at Brown's Manassas Kia. I would recommend dealing with this group anytime. I was in the market for a new sedan, and I put the feelers out through various web searches. I was contacted by Pedro De La O that the exact make/model/trim level I was seeking was available for a test drive. Pedro communicated extremely well about timing for a test drive appointment, and when I showed up, he had the car ready to drive. Once I was ready to buy, I contacted Pedro and he set me up for success. Wais Safi was a pleasure to deal with, no haggling or hassling. I knew the price point I was looking for and they met me there with ease. One thing that struck me about Pedro and Wais were their honest, straightforward dealing. The financing department was ready to go, and Claudia Solito laid out all of the options with clarity. All in all, this was the best car buying experience I have had. Highly recommended! More
by pstupka3
Employees Worked With
Pedro Delao, Wais Safi, Claudia Solito
December 07, 2020
The awful experience in my life. I got a new car there and after month I found out that it’s damaged. It started overheating. I left car at service and they told me car was hit. How? Nobody hit car. So I and after month I found out that it’s damaged. It started overheating. I left car at service and they told me car was hit. How? Nobody hit car. So I left car there, was waiting for call from them. Firstly, they said they are waiting for call from KIA themselves. We called KIA and they told us that nobody answered them. And it was about 1.5 week. Then KIA said they will repair my car. We were waiting for dealership. Then they said that they will not repair it. I don’t know what to say. By the way, car is new but they checked VIN and it shows there was one owner before. How this car could be new if there is one more owner? The awful dealer in my life!!! Be careful when you buy car there!!! More
by ichigovskenpachi
November 24, 2020
Excellent customer service, goes above and beyond. His work ethic and friendliness is above all. Duval is very helpful and generous and knows his way around customers and how to help them. work ethic and friendliness is above all. Duval is very helpful and generous and knows his way around customers and how to help them. More
by Benjamin Deleon
Employees Worked With
October 20, 2020
This was my first experience with buying/leasing a car, and frankly the best experience I could have asked for. I worked with John Sasso, Wais Safi and John Stapleton to lease a 2021 Kia Seltos. The team m and frankly the best experience I could have asked for. I worked with John Sasso, Wais Safi and John Stapleton to lease a 2021 Kia Seltos. The team made the leasing process very seamless, were responsive, friendly and went above and beyond to ensure that I had no questions before leaving. I highly recommend leasing or buying a car through John Sasso, Wais Safi and John Stapleton - I will absolutely be back when my lease is up. More
by KBartoli
October 13, 2020
Tried calling many times over the past couple days. No one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car e one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car even said he would rather be on the gold course... yea me too, but their prices were rediculous. Bought a car from a different dealer for a much more reasonable price. Now have a slight issue, thinking they may be ok as a service department I have called over 7 times without an answer over several days. Had to go to another dealer who picked up immediately. Not sure house this place is in business. As many dealerships as I have dealt with and everyone knows they are not exactly the most honest places... this place is lacking in every single aspect possible. I have nothing good to say about this place and personally Kia should consider pulling their franchise because atleast to me they are the closest dealership, but the worst one withing atleast 250 miles. at this point even if they did respond I would be worried to take my car here. My wife hit a dear and had to take the car to body shop... the shop didn't have the new coolant on hand so called the dealer. Our car would have been completed in a couple days, but took this dealership 3 days just to get the coolant in. O have over all been happy with our Kia, but I am done with this dealer. Totally incompetent, poor sales, nonexistent service and they don't have common fluids for their own vehicles. Haven't tried to really deal with them past the first experience, but have run into issues where I sort of have to and they are consistently absolutly horrible and unwilling to help a paying customer. More
by speedy18
