Safford Brown Kia Manassas

Terrible person, gave me a deal of 0 downpayment $350 a month on a K5 Kia, I wanted a $330 $400 down refused so I walked away, I see my options all the dealerships offered me the same price. I go back to b month on a K5 Kia, I wanted a $330 $400 down refused so I walked away, I see my options all the dealerships offered me the same price. I go back to browns Kia because my family already owns 2 leases and thought I’d do business with them he gives me a $500 downpayment with $374 terrible person will never go there. More

The awful experience in my life. I got a new car there and after month I found out that it’s damaged. It started overheating. I left car at service and they told me car was hit. How? Nobody hit car. So I and after month I found out that it’s damaged. It started overheating. I left car at service and they told me car was hit. How? Nobody hit car. So I left car there, was waiting for call from them. Firstly, they said they are waiting for call from KIA themselves. We called KIA and they told us that nobody answered them. And it was about 1.5 week. Then KIA said they will repair my car. We were waiting for dealership. Then they said that they will not repair it. I don’t know what to say. By the way, car is new but they checked VIN and it shows there was one owner before. How this car could be new if there is one more owner? The awful dealer in my life!!! Be careful when you buy car there!!! More

Tried calling many times over the past couple days. No one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car e one ever answers... is this place in business? Did a test drive a couple years ago here and the sales person was 100% uninterested in selling a car even said he would rather be on the gold course... yea me too, but their prices were rediculous. Bought a car from a different dealer for a much more reasonable price. Now have a slight issue, thinking they may be ok as a service department I have called over 7 times without an answer over several days. Had to go to another dealer who picked up immediately. Not sure house this place is in business. As many dealerships as I have dealt with and everyone knows they are not exactly the most honest places... this place is lacking in every single aspect possible. I have nothing good to say about this place and personally Kia should consider pulling their franchise because atleast to me they are the closest dealership, but the worst one withing atleast 250 miles. at this point even if they did respond I would be worried to take my car here. My wife hit a dear and had to take the car to body shop... the shop didn't have the new coolant on hand so called the dealer. Our car would have been completed in a couple days, but took this dealership 3 days just to get the coolant in. O have over all been happy with our Kia, but I am done with this dealer. Totally incompetent, poor sales, nonexistent service and they don't have common fluids for their own vehicles. Haven't tried to really deal with them past the first experience, but have run into issues where I sort of have to and they are consistently absolutly horrible and unwilling to help a paying customer. More

Bottom line: don't expect to get your vehicle title from Brown's Manassas. I purchased a Kia Telluride from Hari Darshan in December, 2019. I signed up for Kia Finance to save $1,000, instead of just Brown's Manassas. I purchased a Kia Telluride from Hari Darshan in December, 2019. I signed up for Kia Finance to save $1,000, instead of just paying it off up front. I paid off the Telluride in April, 2020. As of September, Kia still has not sent me the title for the Kia. I've contact Brown's Manassas multiple times to get the title, and either no one picks up the phone, or Hari refuses to respond. I've called Kia Finance corporate multiple times, most times no one answers, and each time they tell me they've released the title--but nothing comes. Hey Kia: my next call is to a class-action attorney to sue Brown's Manassas Kia and Kia Finance Corporate for refusing to release the title to my Telluride, as you are required to under Virginia law. This has taken countless hours of my time calling Brown's, Kia Corporate, and the DMV. More

Unprofessional & obvious lack of communication at dealership I was contacted by Leo Conley from Brown's via text about a 2021 Kia Telluride, so after speaking back and forth with him for about a week, I eventual I was contacted by Leo Conley from Brown's via text about a 2021 Kia Telluride, so after speaking back and forth with him for about a week, I eventually set up a 9am-5pm full-day "Brown's VIP Happy Test Drive" on a lot Telluride SX. (It was initially confusing because it only let me schedule a 9am-5pm test drive at noon.) My wife and I show up 10 minutes early at the agreed-upon business where the employees would be meeting us with the Telluride, and noon comes and goes with no sign of them. After 15 minutes, I text Leo asking where he was, with no reply. After almost 30 minutes I call Brown's, and get an employee who says he will ask the manager to call me back with an explanation. After another 20 minutes pass, we still hadn't received a reply back from Brown's, so we called yet again. This time, we got a different (and equally-unhelpful) employee on the phone who had the same reply, so we waited again. Finally, after almost an hour of waiting for any Brown's employee to show up for our test drive, we receive a call from the Brown's general manager, George Henderson, who explains that the test drive we booked wasn't available on a 2021 Telluride (yet we were still able to book it on their website) because they sell their Tellurides at an anti-consumer $5,000-10,000 markup and that Leo wasn't even working today. This shed light on an obvious lack of communication at the dealership, as we confirmed our test drive details with Leo multiple times before the day of our test drive. George was the only person we had been in contact with at Brown's who seemed genuinely upset or interested in the fact that they had just wasted an hour-and-a-half of our day, and offered to send a salesperson with the Telluride to our meeting place. Although he was sincere and apologetic, we declined as he mentioned it would be a very short test drive (and we all know those come with a salesperson in the back seat the entire time, breathing down your neck about buying the vehicle). We headed home disappointed and surprised at the extraordinarily poor performance of Brown's. More